Operations Associate - Washington D.C.

At Blueground, we're on a mission to make everyone feel at home-wherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life's next chapter.

Since 2013, we've grown into a global leader in fully furnished rental homes backed by over $300M in funding, we're currently operating in 46 cities with more than 50,000 homes-and we're not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.

Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we've built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you'll find a place to grow, make an impact, and shape the future of a world leading organization.

We're guided by five principles that reflect how we work and win together:

• Putting Guests First- Everything starts with delivering an unforgettable guest experience.
• Speed- We move fast, stay agile, and keep pushing boundaries.
• Keeping it Honest- We lead with transparency and build trust through open dialogue.
• Embracing Change- We welcome new challenges with optimism and adaptability.
• Diving In- We take ownership, act with purpose, and deliver meaningful results.

The Role

We're looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operations-prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.

From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you'll be instrumental in maintaining Blueground's high standards and delivering a seamless experience for every guest.

What You'll Be Doing

• Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in-handling everything from small fixes to last-minute prep.
• On-the-Ground Support: Serve as Blueground's boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
• Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
• Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
• Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
• Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team-keeping communication tight and response time fast.