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Operations Associate (Personal Loans)

Atrium

Columbus, OH

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JOB DETAILS
SALARY
SKILLS
Accounting, Artificial Intelligence (AI), Banking Services, Consumer Finance, Consumer Loans, Customer Escalations, Customer Support/Service, Data Entry, Detail Oriented, Disbursements, Documentation, Economics, Finance, Financial Services, Genetics, Interviewing Skills, Know Your Customer (KYC), Loan Operations, Loan Origination, Loan Processing, Loan Review, Loan Servicing, Loans, Maintain Compliance, Money Laundering, Multitasking, Regulatory Requirements, Resolve Customer Issues, Risk, Service Level Agreement (SLA), Short Messaging Service (SMS), Startup, Systems Administration/Management, Team Player, Technical Delivery, Time Management, Underwriting
LOCATION
Columbus, OH
POSTED
6 days ago
Client Overview:
Our client, a growing startup, is seeking an Operations Associate (Personal Loans) to join their team on a temp-to-hire basis. Great office culture, room for growth, and cross-training opportunities are available.

Salary/Hourly Rate:
$22/hr

Position Overview:
The Operations Associate (Personal Loans) supports the end-to-end processing of personal loan applications, ensuring accuracy, compliance, and timely resolution of customer requests. This role collaborates with underwriting, customer service, risk, and technology teams to deliver a seamless lending experience. The position requires strong attention to detail and the ability to work in a fast-paced environment.

Responsibilities of the Operations Associate (Personal Loans):
  • Process and review personal loan applications, ensuring completeness and accuracy of documentation
  • Perform data entry, validation, and updates in loan origination and servicing systems
  • Conduct preliminary checks (KYC, income verification, credit bureau checks) in line with policy
  • Coordinate with underwriting and credit teams to resolve discrepancies or missing information
  • Monitor application queues and turnaround times to meet service level agreements (SLAs)
  • Support loan disbursement activities, including final verification and system setup
  • Handle post-disbursement operational tasks (repayment schedule setup, amendments, closures)
  • Investigate and resolve operational issues, customer requests, and escalations promptly
Required Experience/Skills for the Operations Associate (Personal Loans):
  • 1 - 3 years of experience in operations, lending, banking, or financial services
  • Strong attention to detail and ability to manage multiple priorities
  • Proficiency in data entry and working with loan origination or servicing systems
Preferred Experience/Skills for the Operations Associate (Personal Loans):
  • Experience in personal lending or consumer finance
  • Familiarity with KYC, AML, and other regulatory requirements
  • Experience working in a startup or high-growth environment
Education Requirements:
  • Bachelor's degree in Business, Finance, Accounting, Economics, or related field (or equivalent experience)
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 392476

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