Operations Associate II

Description

Primary Summary:

Under limited direction, responsible for coordinating the day to day operation of processes in support of the various products and ancillary functions of various departments. Provides operational support to department personnel as needed. Serves as a key operational resource for the enterprise. Develops, implements, communicates and manages department-related operational policies and procedures.

Essential Functions/Position Responsibilities:

• Interfaces with all employees and as needed with branch managers and departmental heads, to ensure effective operations and minimize potential losses. Provides necessary support to branch and other enterprise personnel in posting errors, questions and clarification relating to existing policies and procedures, dealing with requests to add new or change existing policies and procedures and general balancing issues.
• Prepares management reports and general ledger reconciliations, which includes approving charge back items (overdraft) and adjustments to clear suspense accounts.
• Provides recommendations, documentation and implementation of new and revised procedures for efficient operations.
• Serves as the primary representative for all projects directly or indirectly related to deposit products and electronic services. Researches, develops, implements, communicates and enforces all new branch and deposit product related policies and procedures.
• Oversees review of system exception and quality control reports for follow-up.
• Responsible for Member Privilege and Deposit Collections.
• Monitor Electronic Banking reports and registrations.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Experience

Five years of financial experience or similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of

a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability, etc. General capabilities in the use of personal computer based business application software.