Communication Skills, Computer Skills, Customer Support/Service, DVD (Digital Video Disk), Data Entry, Detail Oriented, English Language, Entrepreneurship, Internet Application, Internet Technology, Inventory Management, Media Sales, Merchandising, Microsoft Excel, Microsoft Outlook, Microsoft Word, Order Picking/Packing, Organizational Skills, Presentation/Verbal Skills, Quality Assurance, Quality Control, Sales, Shipping/Receiving, Time Management, Warehousing, Website Management, Writing Skills, eCommerce, eCommerce Sales
Goodwill is looking for an E-Commerce Operations Associate to join our incredibly entrepreneurial team. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales and improving the web shopping experience. This role offers an excellent opportunity to gain exposure to all aspects of e-commerce in an entry level position. Candidates should be highly organized, have excellent communication skills and strong attention to detail.
What you'll do:
Inventory & Picking
- Maintain inventory using established rotation schedules and purge outdated merchandise.
- Use handheld scanners (e.g., Zebra) to track and manage inventory.
- Pick merchandise for shipping based on online orders.
Packing & Shipping
- Pack items and prepare shipments using required equipment and systems (e.g., box maker, shipping software).
- Process shipping labels and documentation for carriers such as FedEx, USPS, and OSM.
- Sort shipments and support daily shipping and pickup schedules.
Media & Order Support
- List media items (e.g., books, DVDs) for sale and maintain organized inventory.
- Respond to customer pickup inquiries and escalate issues as needed.
Production & Operations Support
- Meet or exceed daily production and processing goals.
- Load and unload trucks and assist with material handling as needed.
- Maintain accurate production logs and records.
Safety & Compliance
- Follow all safety guidelines and product flow procedures.
- Maintain a clean, organized, and safe work environment.
What you bring:
- High school diploma or general education degree (GED) required.
- 1 year of experience in retail, warehouse, customer service, or a related environment preferred.
- Ability to follow instructions and work within established processes and production goals.
- Basic computer skills and ability to learn inventory systems, scanners, and shipping tools.
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong reliability, teamwork, and willingness to learn.
- Shift flexibility and overtime when needed.
- Ability to handle confidential information.
- Background and drug screen required.
Why You’ll Love It Here:
- Opportunity to grow within Goodwill’s retail leadership pathway.
- Supportive, mission-driven culture focused on developing people and strengthening communities.
- Work in a dynamic environment where teamwork, service, and purpose come together.
What's in it for you:
- Hourly Rate: $17.87
- Discount at Goodwill Socal retail locations
- Goodwill Perks: Discounts on dining, retail, theme parks and movies
- Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
Full-time Positions are eligible for:
- Medical, dental, vision insurance
- Flexible Spending Account - FSA
- Life insurance403(b) retirement plan
- Paid time off (PTO)
- Tuition Reimbursement
Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.
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Goodwill Southern California