Amazon Web Services (AWS), Business Development, Case Management, Cloud Computing, Communication Skills, Cross-Functional, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, Energy Management, Identify Issues, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, On Call, Operational Control, Operational Improvement, Operational Support, Organizational Skills, Performance Metrics, Procedure Development, Reporting Skills, Sales, Support Documentation, Team Lead/Manager, Team Player
Job Description
Operations and Customer Care Intern
Posting Start Date: 22-526
Requisition ID: 60587
Apply now
Informations générales
Madrid Spain 28042
ENGIE ESPAÑA S.L.U.
Junior experience < 3 years
Business Development Sales Marketing
Internship
Full - Time
Job Description
VIE Operations & Customer Care
Role Summary
The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands-on execution, basic reporting, and process follow-up to ensure operational continuity, accuracy, and structured workflows. It is designed for a junior-intermediate profile oriented toward execution and transversal support.
Key Responsibilities
Support in Recurring Operational Tasks
- Execute operational activities following established procedures.
- Monitor shared mailboxes and classify/assign incoming requests.
- Perform routine validations and ensure consistency in daily execution.
- Escalate incidents according to defined escalation paths.
- Internal Coordination & Transversal Support
- Allocate and monitor cases within internal tools.
- Coordinate actions between internal teams when process dependencies arise.
- Conduct initial documentation checks and support administrative steps in contracting workflows.
- Process Follow-up & Basic Reporting
- Prepare simple reports on activities, incidents, or operational KPIs.
- Maintain updated tracking lists and operational control files.
- Support the maintenance and documentation of procedures.
- Support in Projects Testing & Improvements
- Participate in testing activities for new tools, processes, or system enhancements.
- Record results and follow up on identified issues.
- Contribute to minor operational improvements or implementation of new workflows.
Required Skills & Qualifications
Technical Skills
- Good command of Microsoft Office tools (Excel, Outlook, SharePoint).
- Ability to handle large volumes of data accurately.
- Familiarity with case management or CRM tools is a plus.
Soft Skills
- Strong organizational skills and attention to detail.
- Ability to perform repetitive tasks consistently and with low error rate.
- Proactive attitude toward detecting issues and seeking clarification.
- Good communications skills to coordinate with cross-functional teams.
- Collaborative mindset and willingness to learn.
Candidate Profile
Junior or intermediate profile with strong execution focus.
Comfortable supporting multiple operational streams and adapting to workload peaks.
Process-oriented, structured, and reliable in daily task execution.
Work Environment
Hybrid work arrangement with flexibility between remote and office-based work.
Collaborative IT team environment reporting to Team Lead.
No on-call rotation or after-hours requirements under normal circumstances.
Dynamic energy trading setting with focus on operational excellence.
Fully cloud-based infrastructure with emphasis on AWS technologies.
Opportunity to work on both operational stability and innovative cloud development projects.
Business Unit Supply & Energy Management
Division BP IBERIA
Legal Entity ENGIE ESPAÑA S.L.U.
Professional Experience Junior experience < 3 years
Education Level Bachelors Degree
Company Name ENGIE España
Nos valeurs
Inclusion et la diversité sont au cur de notre politique de ressources humaines. Nous assurons légalité des chances entre tous les candidats et sommes engagés à créer lenvironnement de travail le plus accessible possible.