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Operations Analyst T3

Netpace, Inc.

Newtown Square, PA

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JOB DETAILS
SKILLS
Best Practices, Budget Management, Budgeting, Business Operations, Calendar Management, Campaigns, Change Management, Communication Skills, Communications Security (COMSEC), Computer Security, Continuous Improvement, Contract Management, Cross-Functional, Data Analysis, Incentive Programs, Intranet, Leadership, Logistics, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Multitasking, Operational Audit, Operational Communications, Performance Metrics, Power BI, Procurement Management, Project/Program Management, Registered Training Organisation (RTO), Reporting Dashboards, Return on Investment (ROI), Risk Management, Set Goals, Strategic Planning, T-3 / DS3, Tableau, Time Management, Trend Analysis, Vendor/Supplier Management, Vendor/Supplier Relations
LOCATION
Newtown Square, PA
POSTED
30+ days ago
Title: Operations Specialist (Local Site Strategy and Employee Engagement)
Location: Newtown Square, PA 19073
Duration: 5+ months

Onsite Days: 3 days a week (Flexible schedule depending on worker's preference)

Job Summary:
  • This role is a strategic and hands-on leader for local site-level employee engagement and return-to-office (RTO) success.
  • Partnering closely with the Executive Site Lead and Local Site Committee, the Operations Analyst builds and executes a clear plan to increase on-site engagement, strengthen community and culture, and achieve measurable RTO and participation targets.
  • You will translate strategy into action setting goals and KPIs, running communications and programming, managing budgets and vendors, and using data to continuously improve outcomes.

Responsibilities:
  • Develop and execute the local site engagement and RTO strategy, including annual/quarterly KPIs tied to attendance, engagement, and program participation.
  • Lead the planning and delivery of on-site experiences, events, and campaigns that foster community, reinforce culture, and encourage regular in-office attendance.
  • Build and manage a communications roadmap (email, MS Teams, signage, SharePoint/Intranet) to drive awareness, motivation, and behavior change.
  • Facilitate governance with the Executive Site Lead and Local Site Committee; set agendas, track decisions and actions, and ensure accountability to goals.
  • Use data to guide decisions: analyze data, survey results, event participation, and sentiment to identify trends and opportunities.
  • Run experiments and pilots (e.g., themed days, incentives, programming) to improve RTO adoption; measure impact and scale what works.
  • Maintain an integrated calendar of site events, comms, and milestones; ensure cross-functional alignment and sequencing.
  • Manage procurement, contracts, vendor relationships, and site-level budgets; track ROI and optimize spend for maximum impact.
  • Partner with HR, Facilities/Workplace, IT, Security, and Communications to deliver a seamless on-site experience.
  • Build dashboards and executive-ready reports; clearly communicate progress, risks, and recommendations.
  • Own risk/issue management and change management plans to reduce friction and sustain adoption.
  • Stay current on industry best practices in hybrid work, employee engagement, and workplace experience; apply relevant insights to the site strategy.

Requirements:
  • Bachelor's degree in Business, Operations, Communications, or a related field.
  • Proven experience in operations, program or project management, or workplace/employee engagement, with a track record of driving measurable outcomes.
  • Strong strategic planning skills with the ability to translate goals into execution plans and deliver results in fast-paced environments.
  • Excellent communication and influencing skills; comfortable engaging executive stakeholders and cross-functional partners.
  • Data-driven mindset; proficiency with analytics and reporting (Excel/Sheets; PowerPoint/Slides, AirTable). Experience with Power BI/Tableau is a plus.
  • Proficiency with Microsoft Office Suite and collaboration tools (Teams/SharePoint or similar); familiarity with project tools preferred.
  • Knowledge of procurement, vendor management, budgeting, and event logistics.
  • Experience in change management, behavior-change communications, or RTO/workplace programs is highly valued.
  • Ability to work independently, manage multiple priorities, and execute with a high standard of quality.
  • Candidate is hybrid in the Newtown Square, PA office 3 days per week

Success Measures:
  • Improved employee engagement and satisfaction with the local on-site experience (survey scores, eNPS, sentiment).
  • Increased on-site attendance and consistency against site RTO targets.
  • Strong participation rates in events/programming and positive qualitative feedback.
  • On-time, on-budget delivery of programs with demonstrated ROI.
  • Clear, actionable reporting to site leadership and sustained progress against OKRs.

About the Company

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Netpace, Inc.