Operations Analyst Lead - AI & ML

The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers. Department Discovery and Business Process Analysis Partner with department leaders and staff to map current workflows, identify inefficiencies, and surface high value opportunities where AI can reduce manual effort, improve quality, or accelerate outcomes.

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY The AI & ML Operations Analyst Lead drives the adoption and responsible use of AI across the organization. The role partners with department leaders and staff to identify opportunities, coordinate the intake and prioritization of AI use cases, and enables the workforce through training, a champions network, and a community of practice. This position also focuses on transparency and quality by developing monitoring, dashboards, and reporting that give leadership and the broader enterprise visibility into AI usage, value, and impact. The role has a focus on practical outcomes over experimentation and operates within ERCOT's AI governance framework. This is an enablement role, not an engineering role. JOB DUTIES Driving Adoption and Measurable Outcomes Drive meaningful adoption of AI across the organization, moving the broader organization toward confident, productive use of AI tools. Track adoption metrics, usage patterns, and workflow impact to evaluate the effectiveness of AI implementations, and report findings to leadership. Develop and maintain dashboards that give visibility into AI usage, value, and impact. Establish and report on expected value, business outcomes, and success measures for AI initiatives, in alignment with governance expectations. Department Discovery and Business Process Analysis Partner with department leaders and staff to map current workflows, identify inefficiencies, and surface high value opportunities where AI can reduce manual effort, improve quality, or accelerate outcomes. Translate business needs into clear requirements for AI solutions, serving as the bridge between non-technical staff and technology capabilities. Intake, Backlog, and Governance Coordination Operate the intake process for AI applications and requests, ensuring submissions are captured, triaged, and tracked. Manage the AI backlog, prioritizing items against organizational value, risk, and readiness. Prepare use cases for risk tiering and review by the appropriate governance body, and support registration of AI capability in the AI System Registry. Coordinate with technical, governance, security, and architecture functions to move items through the pipeline. Ensure AI System Registry is updated and current. Community and Champions Network Manage the AI community of practice, including meeting cadence, agendas, content, and follow ups. Build and sustain the AI champions network across business units, equipping champions to support adoption locally. Surface use cases, questions, and friction points from the community and route them to the right owners. Provide and support coaching and office hours to help staff embed AI into their daily routines. Platform and Feature Monitoring Monitor new features, models, and capabilities released across approved AI platforms such as Claude and ChatGPT. Evaluate and pilot AI tools and features against organizational needs, security requirements, and governance standards. Maintain awareness of platform changes that affect cost, security posture, or governance requirements, and communicate what matters in plain language. Training and Enablement Tap into the needs of the organization and transparently provide the tooling, guidance, and resources people require. Create internal enablement resources such as quick start guides, FAQs, video walkthroughs, and use case examples that make AI tools approachable for non-technical audiences. Determine training plans based on demonstrated needs across roles and skill levels. EXPERIENCE & EDUCATION Required 8 years of experience in one or more of the following: IT, business process improvement, digital transformation, AI/ML implementation, or technology consulting. Bachelor's degree in a related field, or a combination of education and experience that provides equivalent knowledge. Demonstrated ability to analyze business processes, identify automation and AI opportunities, and drive solutions from idea through adoption. Working knowledge of generative AI tools and concepts such as prompt engineering, agents, context windows, and model differences. Experience with enterprise generative AI platforms such as Claude, ChatGPT, Microsoft Copilot or similar platforms Strong written and verbal communication skills, especially the ability to explain technical concepts to non-technical audiences. Strong organizational skills with demonstrated ability to manage intake, backlog, and competing priorities. Ability to earn the trust of cautious stakeholders and build confidence in AI use within a regulated, security conscious environment. Sound judgment about where AI does and does not fit, including the willingness to advise against AI when it is not the right tool. Experience administering intake workflows, review boards, decision logs, risk registers, control follow-ups, or similar governance operations. Preferred Familiarity with AI governance, data protection, privacy, or information security concepts. Experience facilitating communities of practice or champion networks. Familiarity with SharePoint and common collaboration and reporting tools. Knowledge of Power BI, GitHub Copilot, Azure AI Foundry, and Databricks The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-IV1 #Hybrid ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $160,000 - $220,000 The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers,) and municipal-owned electric utilities. ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short-term disability insurance, long-term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality-of-life benefits offered by ERCOT are second to none. Full-time employees are eligible to enroll in benefits on the first of the month following the date of hire. Additionally, 401(k) plans are available to help employees plan for the future. The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher. The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one-on-one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full-time engineers within one of ERCOT’s engineering groups. The GMS Development Program (GDP) is designed to provide entry-level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day-to-day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one-on-one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering. The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers. If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.