Operations Analyst Job Description
Status: Exempt Exempt Grade: 9 Pay Range: $52458 - $81036
Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location.
Location: Lincoln Principal Objective: The Operations Analyst plays a key role in improving the efficiency and effectiveness of the Operations team. Tasked with the responsibility of analyzing, optimizing, and streamlining processes, the Analyst contributes significantly to a departments overall performance. The Analyst will provide data-driven insights and strategies that enhance decision-making and operational workflows. In addition, the Operations Analyst supports and may lead multiple department projects, which will require independent decision-making, project management, and change implementation skills.
Principal Duties and Responsibilities:
• Collaborate with all levels and business partners to ensure that recommendations align with overall business goals and are feasible. • Advise on potential operational impact related to new projects and system releases. • Collaborate with managers to ensure a smooth transition of process changes. • Provide operational input in product development process. • Interact with Support Services business analysts to provide an understanding of operations functional requirements.
Process Optimization:
• Document current state processes in workflow tools. • Review and develop to be" workflows, identifying changes and impacts. • Perform root cause analysis to understand performance of programs and identify opportunities for improvement. • Create and implement general application Office 365, etc. tools to generate efficiencies.
Performance Monitoring:
• Establish and update key performance indicators (KPIs) and key risk indicators (KRIs).
Data Analysis:
• Gather, evaluate, and interpret data to identify trends, inefficiencies, and areas for improvement. This may include the use of statistical methods.
Effective Communication:
• Develop and deliver presentations related to recommendations, change management, project status, and general documentation.
Reporting and Documentation:
• Regularly create detailed reports to communicate findings and recommendations to stakeholders.
Project Management:
• Supports and, in some cases, leads projects as operations representative. This includes project planning and status reporting, issue and risk mitigation, testing, execution, implementation, and go-forward monitoring.
Risk Management:
• Identify potential risks and develop risk mitigation strategies. • Be aware of regulatory requirements related to processes and functions and assist in control updates to maintain compliance.
Independent Contributor: Ability to work independently and be accountable for data-driven decisions.
Potential for Minimal Travel: < 10
The above description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned to this job.
Job Specifications:
Skills, Knowledge, and Abilities Required:
• Bachelors degree • Experience in business process analyst roles (education could substitute for experience) • PC skills, strong knowledge of Microsoft Office or similar products, including Excel, Word, PowerPoint, Visio, Smartsheet, etc. • Effective written and verbal communication skills to articulate findings and recommendations clearly to various stakeholders. • Strong ability to analyze complex data sets, identify patterns, and draw actionable insights. • Capacity to identify issues and develop innovative solutions to address operational challenges. • Understanding of project management principles to support and lead initiatives. • Ability to manage multiple tasks, prioritize effectively, and meet deadlines. • Self-starter, able to manage multiple projects with limited supervision while meeting deadlines. • Highly organized, self-motivated, quick learner, and innovative person. • Work independently as well as in a team.
Behavioral Skills:
• Consistently demonstrate behaviors associated with Brookline Bancorps Core Four values: adaptability, accountability, leadership, and teamwork.
Equal Opportunity Employer: Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Contact Information: If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at
hr@berkshirebank.com
.