Operations Analyst (Hybrid-Reston Preferred)

The Operations Analyst plays a key support role in enabling efficient operations across Administrative Operations & Systems (AOS) and other corporate business functions by assisting with technical, process improvement, and project coordination activities. This role supports the execution and maintenance of operational processes, systems, and workflows, contributing to increased efficiency, consistency, and visibility across the organization. Working under guidance, the Operations Analyst partners with cross-functional teams to support project activities, routine system tasks, training coordination, and internal communications that help teams operate effectively and adapt to ongoing changes.

Preference for candidates with the ability to have a hybrid schedule out of Reston, VA headquarters.

Key Responsibilities

Operational & Process Support

• Support the execution and maintenance of operational processes and standard workflows.
• Assist with documenting procedures, workflows, and process updates to promote consistency and clarity.
• Support process improvement efforts by identifying inefficiencies and implementing updates under guidance.
• Track routine operational activities and provide status updates to support team visibility.
• Analyze, redesign, and improve business processes to reduce costs, enhance efficiency, and meet organizational goals.

Technical & Systems Support

• Perform routine system and technical support tasks, including monitoring, maintenance, and basic troubleshooting.
• Support reporting and dashboard maintenance, including data validation and refresh checks.
• Assist with workflow setup, updates, and simple automation using established tools and templates.
• Support access management and system user administration activities in accordance with defined processes.

Project & Coordination Support

• Support project coordination activities, including task tracking, scheduling, documentation, and follow-up.
• Assist project leads with organizing materials, maintaining project artifacts, and tracking action items.
• Participate in cross-functional project meetings and support follow-through on assigned deliverables.
• Develop polished, cohesive presentations/briefing materials for diverse stakeholder groups, including executive-level decision-makers.
• Escalate issues or risks as needed while operating within established guidance.

Training & Communications Support

• Assist with coordinating training activities related to systems, processes, and operational updates.
• Help prepare training materials, reference documentation, and user communications.
• Support internal communications related to operational changes, system updates, and project milestones.
• Coordinate with stakeholders to ensure timely and accurate information sharing.

Required Qualifications

• Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent professional experience.
• 1-3 years of experience in an operations, analyst, project coordination, or systems support role.
• Experience supporting routine technical tasks, operational processes, or internal projects.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Clear written and verbal communication skills.

Preferred Qualifications

• Experience supporting operational or systems-related projects in a corporate environment.
• Familiarity with reporting tools (e.g., Power BI), workflow tools, or project tracking tools.
• Experience supporting training coordination or internal communications.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,063.00 - $114,008.00

Reston, VA (VA30)