The Business Unit Director of Operations Excellence OpEx is a critical leadership role reporting to the Business Unit Vice-President of Operations. This position is responsible for leading a team focused on maximizing store operations efficiency by leading and executing high-priority projects managing operational support teams and driving continuous improvements. The BU Director of OpEx is expected to act as a Subject Matter Expert SME in store operations supporting operations leaders in driving key performance indicators KPIs and enhancing customer experience. Additionally the role plays a crucial part in change management by facilitating the successful implementation of company-wide initiatives.Job DescriptionJob DescriptionEssential FunctionsThe essential functions of the BU Director of OpEx include Project Management Program Support Problem Solving Hands on Operational Support Cross Collaboration with BU Support Staff Oversight of Operational Reporting Facilitation of Field Communication and Spending time in the Stores. The BU Director of OpEx must be well versed in all areas of store operations. BU OpEx Directors must be able to effectively communicate with Store Staff NationalBU Support Teams and Executive Leadership. Required Skills & Competencies Have the ability toAct as a change agent in operations when implementing new programs and processesAlign on standardized process execution down to store levelIdentify and recommend core opportunities to operational efficiency Think conceptually to find solutions to simplify processesCreate content as needed to support project and program roll outsLead multiple initiatives at onceMeet timelines and milestones of the essential job functions Perform other duties as assigned and deemed necessary. This may include leading ad-hoc projects supporting emergency response procedures or stepping in for other operational leadership roles during high-demand periods.Core CompetenciesDeep knowledge in Convenience & fuels retail operationLeadership DecisivenessTeam playerSelf-motivatedCommunication & presentation skillsFlexibility & ability to pivotAnalytical mindset Cross-functional collaborationChange managementProblem solvingStrategic thinkingRequired Qualifications5-7 years in retail operationsBachelors degree is valued but not essentialMinimum of 4 years of experience in project planning and coordination and working on projects or programs requiring the integration of cross-functional business solutionsExperience managing operational or financial project budgets and leading project teamsExcellent verbal written and interpersonal communication skillsWorking knowledge of the Microsoft suitePossession of a current and valid drivers licenseOvernight travel throughout the Business Unit required approximately 30-50Ability to speak and write in the English languageBilingualism French and English both written and oral is essential if located in the Eastern Canada Business UnitPhysical Requirements US only The physical requirements described below are examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered that might assist those individuals with disabilities to perform the essential tasks and duties. While performing the duties of this job the employee is regularly required to sit possibly for long periods of a time talk andor hear. Ability to operate a keyboard andor a computer mouse is required. The employee frequently is required to use hisher hands to handle or grasp items of varying weight. The employee is occasionally required to stand walk and reach with both hands and arms.Work EnvironmentThis role is full-time and based in the Business Unit office with the expectation of visiting stores 2-3 days per week. The noise level in the work environment is usually moderate at a normal range. The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS DUTIES AND OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.NOTE This Job Description may change periodically as required by business necessity with or without advance notice to employees. Circle K is an Equal Opportunity Employer.The Company complies with the Americans with Disabilities Act the ADA and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Companys Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our companys use of the federal E-Verify program to check work eligibilityIn EnglishIn Spanish