Operating Partner West Palm Beach Lounge

Role Summary

The West Palm Beach Lounge Operating Partner is the business owner and strategic leader of one of PopStroke’s most unique hospitality concepts. A premium rooftop pool, VIP lounge, sushi destination, and social venue designed to drive day-to-night guest experiences.

This leader is responsible for full operational ownership of:

• Rooftop pool
• VIP lounge
• Sushi program
• Pool deck activation
• Events and nightlife programming
• Staffing and talent development
• Revenue generation
• Community awareness
• Membership and repeat guest growth

This is not a traditional restaurant or venue operator role.

This role encompasses hospitality, lifestyle, sales, and operations leadership, requiring the creation of a destination venue that stays active, profitable, and culturally relevant all week and maximizes traffic during nights and weekends.

The ideal leader thinks entrepreneurially, operates efficiently, and builds this venue into one of Palm Beach’s premier social destinations.

Reports To: VP of U.S. Operations
Location: West Palm Beach, FL

What Success Looks Like

• The lounge is consistently busy and profitable
• The pool deck is fully activated
• VIP events become major revenue drivers
• Sushi program becomes a destination offering
• The venue is recognized as a premier local social hub
• Revenue is driven through programming, events, hospitality, and community engagement
• Team culture is strong, energetic, and guest-obsessed
• Memberships, events, and repeat traffic grow consistently
• Nights and weekends are maximized
• Every part of the venue is utilized strategically

Key Responsibilities

Full Venue Ownership

• Lead all aspects of Palm Beach Lounge operations
• Oversee rooftop pool, VIP lounge, sushi, and upstairs deck
• Manage day-to-day business execution
• Build and optimize venue profitability
• Ensure all spaces are occupied and revenue-generating
• Create seamless premium guest experiences
• Maintain luxury hospitality standards

Sales, Events & Revenue Growth

• Own event programming strategy
• Drive:
• • VIP bookings
  • Private events
  • Nightlife activations
  • Corporate gatherings
  • Social events
  • Membership experiences
• Build strategic local partnerships
• Maximize occupancy and guest frequency
• Develop weekly programming to keep venue relevant
• Create demand for both daytime and evening business

Lifestyle Hospitality Leadership

• Ensure premium service across all touchpoints
• Blend hospitality with sales
• Elevate guest experiences
• Build a recognizable Palm Beach social identity
• Partner with marketing to generate awareness
• Foster influencer, local, and community relationships
• Create memorable destination experiences

Culinary & Beverage Program Oversight

• Own sushi concept performance
• Ensure food and beverage align with venue identity
• Maximize profitability
• Partner cross-functionally on menu innovation
• Ensure elevated service standards

Leadership Development & Staffing

• Recruit, train, and develop a specialized hospitality team
• Build strong staffing models for:
• • Pool
  • VIP
  • Events
  • Culinary
  • Guest services
• Manage scheduling for high-volume nights/weekends
• Hold leaders accountable
• Build future leadership bench

Operational Excellence

• Manage:
• • Labor
  • COGS
  • Reviews
  • Guest experience
  • Safety
  • Cleanliness
  • Revenue KPIs
• Maintain compliance
• Ensure seamless execution
• Protect brand standards
• Deliver high-energy consistency 

Qualifications

• 7–10+ years of experience in:
• • Hospitality
  • Lifestyle venues
  • Boutique hotels
  • High-volume nightlife
  • Premium food & beverage
  • Entertainment destinations
• Proven experience leading premium guest experiences
• Strong background in:
• • Events
  • Revenue generation
  • Operational leadership
  • Team development
  • Sales culture
• Experience building destination-style hospitality environments
• Strong operational and financial management skills
• Ability to lead high-energy, high-volume environments
• Comfortable balancing luxury hospitality with profitability
• Experience developing community partnerships and venue awareness
• Proven ability to build and lead high-performing teams 

Ideal Candidate Profile

• Entrepreneurial
• Hospitality-first
• Sales-minded
• Operationally elite
• Community-focused
• Luxury-minded
• Highly adaptable
• Brand-builder
• Culture creator
• Strong decision-maker
• Thinks like an owner
• Understands how to fill a venue and drive demand
• Creates destination-worthy experiences
• Maximizes every square foot of the business
• Leads with energy and accountability
• Builds elite teams and strong culture
• Drives traffic, awareness, and repeat business
• Executes relentlessly 

Measures of Success

• Venue profitability and revenue growth
• VIP bookings and private event performance
• Pool and lounge utilization
• Membership and repeat guest growth
• Guest satisfaction and online reviews
• Event attendance and activation success
• Food and beverage performance
• Labor and operational efficiency
• Team retention and leadership development
• Community awareness and local partnerships
• Consistent nightlife and weekend traffic
• Overall brand elevation and guest experience execution

PopStroke is an Equal Opportunity Employer.

PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.