Onsite Technician

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

CCS is looking for a Level 1 Desktop Support Technician to join our onsite team at one of our K12 clients.  The Onsite Technician ensures technology is a seamless tool for educators and students, minimizing downtime in the classroom. A technician must be comfortable working in a school with students, teachers and administrators as the sole troubleshooter or as part of a collaborative technical team.  The technician is primarily responsible for installing, integrating, and troubleshooting Chromebooks, laptops, desktops, audio visual equipment, and printers in an educational environment.  In addition, the right candidate must have strong fundamentals in networking, active directory, desktop configuration and support.

Salary: $43,000.00 - $47,800.00 

What You'll Do:

• Address tickets in the ticketing system.
• Record and maintain inventory of assets.
• Support the staff and educational needs of the school building(s).
• Support Windows workstations.
• Troubleshoot Chromebooks (repair, optimize & reimage).
• Install and provide immediate support for classroom technology, including projectors, document cameras, and interactive whiteboards/displays.
• Contribute to shared Knowledge Base to improve team response times.
• Prioritize daily activities including tickets and administration requests.
• Perform other job-related duties as assigned.

What You Bring:

• 1-3 years of technical experience, deskside preferred.
• 2+ years of customer service experience.
• Patience and the ability to explain technical concepts to non-technical staff.
• Ability to work in a high-activity environment with frequent interruptions.
• Strong understanding of Windows OS & Chrome OS.
• Prior experience with a ticketing system.
• CompTIA A+ Certification preferred
• Able to lift 50+ pounds.

#IND

CCS Offers:

• Competitive salaries
• Comprehensive benefits including:
  • Medical and dental plans
  • Company paid vision and short and long term disability plans
  • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
  • 401K with employer match
  • Tuition reimbursement
  • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
  • Company paid life Insurance
  • Paid holidays and vacation
  • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact 

humanresources@customonline.com