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Onsite Support Services Coordinator

Saicon Consultants Inc

  • Tacoma, WA
  • 22 days ago

    Highlights

    Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications. Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments.

    Numbers & Facts

    LocationTacoma, WA

    Description

    Job Description:
    • The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.
    • Essential Functions:
    • Deployments of new computer hardware or moves, and existing computer operating system upgrades
    • Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
    • Remote and basic desk-side technical support including remote control of end-users' devices
    • Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
    • Working independently to troubleshoot all support requests and follow escalation policies
    • Participating in testing, documentation, and implementation of assigned projects
    • Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
    • Some projects may involve travel to sites throughout the state, and/or nationwide

    Required Education and Experience:
    • High School Diploma
    • 1 - 3 Years of Experience

    Qualifications:
    • Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including:
    • MS Office, and other software application setups, upgrades, and troubleshooting
    • Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment
    • Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
    • Superior customer service skills. Excellent verbal, written, and interpersonal skills
    • Experience working in a hospital environment is desired
    • AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred
    • Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
    • An A+, MCP, and/or MCDST Certification desired (but not required)

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