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Onsite Supervisor Bilingual - Mount Juliet, TN

Indeed Flex

Mount Juliet, TN

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JOB DETAILS
SALARY
$50,000–$65,000 Per Year
LOCATION
Mount Juliet, TN
POSTED
30+ days ago

Main Purpose

Works primarily on-site at a customer's facility, overseeing daily operations and ensuring seamless service delivery, with the support of an Onsite Manager. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer size and scope of the account.

This position is located in Mount Juliet, TN. 

Working Hours: Tentatively four-day shift 7AM to 5PM - Fri/Sat/Sun and one other day of your choice. The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include evenings and weekends to meet business needs.

Requirements

  • Two years of experience supervising 150 employees or more in a metric-driven environment
  • Bilingual proficiency requirement in Spanish and English or Arabic and English
  • Three years of previous work within a staffing company or in customer service
  • Customer-service orientation
  • Ability to effectively prioritize in a multi-task environment and work under pressure
  • Ability to motivate, coach, and constructively critique front-line administrative level employees and supervisory employees, as well as effectively interact with other managers and Company leadership
  • High level of technical acumen and proficiency to learn and utilize new software and technologies quickly

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

  • Build and maintain good relationships at all levels of the customer's organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
  • Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.
  • Facilitate new hire recruitment, orientations and pre-training with Flexers for proper
    transition to assignment.
  • Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll
    and invoice accuracy.
  • Play an integral role in managing all day-to-day operations, liaising between Indeed Flex's internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
  • Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
  • Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms. 
  • Enter and maintain accurate and timely account and Flexer information in the operating system. 
  • Support Indeed Flex Safety requirements and participate in the customer's safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.
  • Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
  • Communicate regularly on account status to the Indeed Flex leadership team.
  • Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.
  • Perform miscellaneous duties as assigned. 

Benefits

  • $50,000 - $65,000 salary per annum
  • Performance-based bonus totaling 8% of annual salary
  • Medical, Dental, Vision, and 401K
  • Access to all Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Day Off
  • 8 Paid Holidays 
  • Duvet days (½ day off every quarter)
  • Volunteer days

Work Environment

This job operates in a commercial or production environment. There may be fluctuating hot or cold temperatures, noise, and safety needs to comply with for site navigation.  This role routinely uses standard office equipment to complete daily responsibilities and duties.

Position Type / Expected Hours of Work

Full-Time Position. Hours depending on client's requirements. Flexibility required for potential evening and weekend work as job duties demand.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

AAP/EEO Statement
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Travel

This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. 

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. 

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

About the Company

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Indeed Flex