Essential duties & responsibilities: (detailed description)
• Provides clinical surgical support by managing all relevant equipment. • Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. • Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. • Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. • Maintains knowledge base of equipment and disposable products through Stryker education training programs. • Provide physicians and OR personnel with information on new and current products. • Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. • Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. • Accurately records and reports all surgical procedure information. • Adheres to all Stryker and medical facility policies, standards and procedures. • Analyze and resolve both routine and non-routine product issues expediently using independent judgment. • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. • Adhere to (HIPAA) and other related patient confidentiality policies and procedures. • Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) • Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
Education & special trainings:
• Bachelors Degree, Associates Degree or equivalent certifications preferred. • Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
Qualifications & experience:
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. • Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. • The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. • The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) • The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. • The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
Physical & mental requirements:
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. • Ability to remain standing and/or walking for an extended period of time. • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). • Excellent analytical skills. • Excellent interpersonal skills. • Excellent equipment problem-solving skills. • Excellent time management skills with ability to use independent judgment and critical thinking effectively. • Must be able to explain and generate detailed guidelines and procedures.