General Information
City: Decatur State: Illinois Country: United States Department: TECHNICAL_SERVICE_ENGINEERING Date: Wednesday, September 20, 2023 Working time: Full-time Ref: 20038051 Job Level: Individual Contributor Job Type: Experienced Job Field: TECHNICAL_SERVICE_ENGINEERING Seniority Level: Associate Currency: USD - United States - US
Annual Base Salary Minimum: $28,680 Maximum: $57,360 The salary range above represents the low and high end in the local currency of Xeroxs salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including but not limited to geographic location, market competition, and/or the successful applicants education, experience, knowledge, skills, and abilities. The range listed is just one component of Xeroxs total compensation package for employees. Employees are also afforded a comprehensive suite of benefits to view those details; please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly Hourly rates for this position can be shared with you per your location, and this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, weve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of todays global distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work work. Learn more about us at www.xerox.com.
We are an industry leader that is rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.
Primary Responsibilities
• Offer outstanding service to our clients. • Manage call, resolve issues in accordance with customers Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction. • Use electromechanical skills to repair devices. • Xerox provides training by certified instructors as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly. • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment. • Provide appropriate communication support and interface to on-site client base as to equipment status and availability, and engaging the support of other Xerox personnel as required. • Deliver customer training on assigned products to improve end-user knowledge of equipment functionality.
Skills and Qualifications
Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, such as: • HVAC • Able Internet technician • Electrician • Automotive Mechanic • Repair • Military or Veteran.
Superior time management skills and reliability. Our customers are counting on you. If youre a 10-minute early is on time and on time is late person, we want to talk about your career goals. We value dependable employees who are eager to meet deadlines.
Valid drivers license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check. This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.
Heres what success looks like in the first 60 days: • You have successfully navigated through our new hire training and completed the technical training courses, which have set you up for success in the following categories: • Comprehensive understanding of our company and customer service culture • Clear expectations in reference to call load, territory alignment, and client satisfaction • Thorough knowledge base of the equipment and inventory needs to support your territory • Able to actively and correctly complete service calls independently
Additional Benefits
• Substantial growth opportunities for future career development within a supportive and collaborative company culture • Full medical, dental, vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching • Paid time off plus holidays and personal days
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com