Onsite Service Specialist I ( Humboldt, KS)

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training.
• Lead Crib Management activities, including the use of crib management software.
• Perform In-Plant Solutions activities across multiple customer facilities.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.
• Mentor and train other In-Plant Specialists on products, systems, and solutions.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

What You Need:

• High School Diploma or equivalent required.
• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy, including email, internet browsers, and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Computer or Systems aptitude for order management required
• Advanced knowledge and aptitude with technical customer solutions such as Crib mgt, demand and production planning, large vending or VMI footprint, or Procurement Services.
• Proven track record of success and strong performance.

• College degree preferred.
• Industry experience preferred.
• Relevant military experience is a plus.
• Metalworking knowledge is a plus but not required.
• Working knowledge of industrial products and services preferred.

Other Requirements:

• A valid driver's license may be required.
• Position requires up to 10% of travel, as needed.
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).
• Willingness to comply with customer safety and PPE protocols.

• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)