Onsite Operations Maintenance Manager (Hunters Green)

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Manages and oversees operations for large-scale, gated HOA. Responsibility for all common property including 43 lakes, 65 acres of protected wetlands, two 24/7 manned access gates and one unmanned entry. Maintains over $2 million in assets including 12-miles of roadways owned by the Association. Responsible for all vendor services, contracts, relationships and in-house maintenance team necessary to maintain Association-owned property at a superior level to enhance home values and ensure a first-class quality of life for residents.

Accountabilities - list the main accountabilities/deliverables of the position.

• Manage Maintenance/Landscape team.
• Perform Vendor contract management activities.
• Perform property inspections for cleanliness and condition of assets.
• Generate and deliver government reporting as required by permits,
• Perform property risk management assessments.
• Respond to homeowner and Board inquiries (first point of response).
• Respond to emergency calls.
• Respond to and oversee Animal/Pest Removal - first response and manage vendor contracts and services performed.
• Provide routine and deferred maintenance to all amenities and Association-owned assets totaling over $2 million.
• Perform routine inspection of properties and work performed by others; maintain and procure equipment and machinery necessary to perform the above work.
• First line of contact for 24/7 manned gate attendant contract, secure video feeds from all gates, and office/park locations, gate VOiP telephone platform.

Manage complex water and irrigation system; ensure the water quality of over 43 lakes on property, 65 acres of protected wetlands which operate under SWFWMD permits and perform the required reporting to government agencies.

• Repare various reports for Southwest Florida Water Management Department (SWFWMD)
• Water use permit report.
• Measure rainfall and maintain data.
• Maintain maintenance records and historical files/plans.
• Oversee shredding of office documents.
• Receive and approve vendor invoices.
• Set up and tear down Community Events (approximately 6x per year).
• Participate at community events.
• Provide front office back-up support and requested tasks.

Physical Conditions - list the physical conditions of the position (ie. Indoor work, outdoor work, off-site work, etc.)

Position is primarily performed outdoors (approximately 85% of the time) involving common properties, lakes, wetlands, roads and amenities and home sites. Position can frequently be subjected to extended periods of extreme heat, inclement weather, dirt/dust, animals, insects and other unfavorable physical conditions. Outdoor community events participation and various meeting attendance, on-property is also required (periodically). Work is performed indoors approximately 15% of the time in an office setting.

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Key Skills/Experiences - specific education/certification, specific functional experience, language etc. needed to perfonn the position at a competent level.

Required:

• Associate's Degree (in a related industry, ie: Property Management, Real Estate Management, Facilities Management, Maintenance, Landscaping or other)
• 5-10 years' related experience (ideally within the real estate, property management and/or community association industry)
• Member of Community Association Institute (CAI)
• tics Applicator License
• Hazardous Materials trained/certified
• Small machine repair and operation knowledge and experience
• Irrigation/Pump/Fountain Operations knowledge and experience
• Landscape knowledge and experience
• Critical Thinking and analytical evaluation
• Solid judgement/common sense thinker
• Relationship Maintenance skills
• Emergency Preparedness/Response skills
• Strong communication skills (written and verbal)
• Interpersonal, Relationship-Building and Customer Service Skills; positive and pleasant attitude and demeanor
• Tact, Discretion and respect for confidentiality- strong integrity
• Reliability
• Patience and listening skills
• Judgement and decision-making skills
• Strong organizational skills
• Ability to read plans/drawings/surveys
• Planning skills (for scheduling and follow-up)
• Strong team collaborator
• Highly detail-oriented with strong tracking and follow-up
• Leadership skills (coordinating, directing and coaching others)
• Time-management and efficiency
• Strong prioritization skills and ability to multi-task in a fast-paced environment with conflicting demands
• Tech-savvy and easily embraces technology (ability to work with computers, databases, information systems, internet and multiple software applications including beginner level Word, Excel, Google Mail/Chrome)

Desired:

• Prior experience/knowledge of cloud-based and on-site server systems (proprietary or other) including: Visitor Management System (VMS), Gate Software (DSX), Windows Server 2016, Desktop scanning and storage
• Electrical and HVAC experience
• Knowledge of laws regarding proprietary admittance and data collection from guests

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Pay and Benefits

$65,000 per year

Benefits include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.