The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.
User Support
o Issue resolution and support for all M365 services.
o Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
o Escalation point, for complex technical issues unresolved by Service Desk
Analysis & Reporting
o Analyze usage, performance, and audit reports to identify trends and potential problems.
o Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
o Familiarity with Active Directory; Entra ID; PowerShell; etc.
M365 Tenant Administration
o Manage and maintain M365 security policies and compliance requirements.
o Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
o Participate in planning and implementation of IT projects related to M365 services.
Collaboration
o Work with business units to gather requirements and implement solutions that improve productivity.
o Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
Process Improvement
o Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained
Minimum Yrs of Experience, Skills, and Qualifications
Years Skills/Experience
7- Experience administering M365 environments in a large organization.
7- Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
7- Experience implementing governance and compliance policies in a public sector or regulated environment.
Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to create technical documentation and deliver user training.
Strong collaboration skills and experience working with cross-functional IT teams.
Preferred Skills and Qualifications
Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
Knowledge of Microsoft 365 and Azure licensing models.
Familiarity with compliance frameworks and audit processes.