
| Location | Santa Rosa, CA |
| Industry | Computer/IT Services |
| Salary | $64,000–$80,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1968 |
| Website | http://www.tcs.com |
Must Have Technical/Functional SkillsStrong System Admin / Desktop Admin Technical Skills in Windows 10/11 and macOS environmentsStrong knowledge of Desktop/laptop hardware troubleshootingExperience with Autopilot or similar deployment solutions and Microsoft Intune / SCCM / Endpoint ManagerVPN configuration (Global Protect or equivalent)M365 applications (Outlook, Teams, OneDrive, SharePoint)Roles & ResponsibilitiesProvide onsite technical support for desktops, laptops (Windows & Mac), and peripheralsPerform PC imaging, configuration, and deployment (Autopilot, manual builds, or imaging tools)Install, configure, and troubleshoot operating systems (Windows 10/11, macOS)Troubleshoot hardware, software, and application-related issuesSupport Enterprise ToolsMicrosoft Intune / SCCM / Endpoint ManagerCompany Portal / Software CenterVPN (GlobalProtect)Assist with user queries, security policies, and compliance requirementsPerform device onboarding, asset tagging, and inventory updatesProvide support for printers, mobile devices, and collaboration tools (Teams, Outlook, M365)Deliver white‑glove support for VIP users when requiredMaintain documentation, incident updates, and resolution notes in ITSM tools (ServiceNow, etc.)Coordinate With Infrastructure TeamsNetwork device maintenanceServer updates and patch cyclesSupport basic server administration tasks (Windows Server, file shares, access management)Essential Soft SkillsStrong customer service and communication skillsAbility to explain technical issues to non‑technical usersGood troubleshooting and problem‑solving abilitiesTime management and ability to handle multiple tasksTeam collaboration with onsite and remote teamsSalary Range: $64,000 - $80,000 a year#J-18808-Ljbffr
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services.
At TCS, we service a wide range of industry verticals, technology platforms, and business functions. This multifarious exposure provides you with growth opportunities at every step of your career. TCS lets you draw upon its superlative treasure of experience and expertise to add to yours.
A part of the Tata group, India’s largest industrial conglomerate, TCS has over 276,000 of the world’s best-trained consultants in 44 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com
