Onsite Gate Supervisor (Hunters Green)

Role: Onsite Gate Supervisor

Location: Tampa, FL

Community: Hunters Green Community Association

Pay Range: $19.00 - $21.00 per hour

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Hunter's Green in New Tampa is a gated development exemplified by harmonizing suburban life and nature. Against a backdrop of 43 lakes on 65 acres of protected wetlands, families enjoy 23 unique enclaves taking advantage of community facilities with designated bike lanes, playgrounds, lighted tennis, basketball, volleyball, soccer and baseball facilities, jogging trail with a 15-station exercise circuit and an off-leash dog park. Also located on property, separate membership at Hunter's Green Country Club can include golfing on the 18-Hole Tom Fazio designed course or privileges at their Tennis and Athletic Center. Next door, Flatwoods Nature Park offers a 7-mile loop for biking, hiking and bird watching. Shopping and restaurant options abound right outside our 24/7 manned gates.

Role Summary

The Gate Supervisor is responsible for supporting the safe, professional, and efficient operation of the community's access-control program. This position combines direct gate coverage with office-based supervisory and administrative duties. The employee will normally work three days at the gate and two days in the office, with flexibility to cover open gate shifts when qualified coverage cannot be secured.

Responsibilities

Gate Operations and Coverage

• Perform gate attendant duties three days per week, or as otherwise assigned, and provide professional service to residents, guests, vendors, and emergency personnel
• Follow all visitor-processing, resident-access, identification, incident-reporting, and traffic-control procedures
• Cover open gate shifts when needed if another qualified attendant cannot be found, subject to management direction and operational requirements
• Maintain a professional gatehouse environment and ensure established access-control procedures are consistently followed

Scheduling, Timekeeping, and Payroll

• Prepare, maintain, and distribute gate attendant schedules to ensure adequate coverage for all assigned gates and shifts
• Monitor scheduled and actual hours to help ensure gate attendants do not exceed 40 hours in a workweek unless overtime has been approved by management
• Review timekeeping records, identify discrepancies, and process or submit gate attendant payroll accurately and on tim
• Coordinate shift changes, call-outs, vacations, and emergency coverage while minimizing overtime and maintaining required staffing levels

Access-Control Systems and Reporting

• Serve as the primary operational contact for gate access-control software and gatehouse hardware
• Monitor system performance, perform basic troubleshooting, document technical issues, and coordinate service or vendor support when necessary
• Run access, visitor, vehicle, incident, and other gate-related reports for management as requested
• Maintain accurate electronic and physical records related to gate activity and access-control operations

Resident Service and Complaint Response

• Receive, listen to, document, and respond professionally to resident complaints and concerns involving gate operations or gate attendant conduct
• Review available records, video, system activity, and staff statements when investigating complaints
• Escalate significant incidents or unresolved concerns to management and assist with corrective action, follow-up, and communication

Recruitment and Staff Support

• Assist management with recruiting and hiring gate attendants, including reviewing applications, identifying qualified candidates, and participating in interviews
• Support onboarding, orientation, training, and ongoing coaching of gate attendants
• Monitor staff performance, attendance, uniform compliance, customer service, and adherence to established procedures; report concerns to management

Barcode and Vehicle Administration

• Receive, review, enter, scan, and maintain barcode applications and vehicle registration documents
• Verify that required information and documentation are complete before processing access credentials
• Maintain organized and confidential electronic and physical records in accordance with Association policies

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High school diploma or GED equivalent
• Prior experience in supervision, scheduling, security, access control, customer service, payroll, or administrative operations preferred
• Strong organizational, communication, customer-service, and conflict-resolution skills
• Ability to maintain confidentiality and handle resident, employee, payroll, vehicle, and access information responsibly
• Proficiency with computers, email, spreadsheets, scheduling systems, scanners, and access-control software
• Ability to prioritize competing responsibilities, respond calmly to emergencies, and work independently with limited supervision
• Reliable attendance and flexibility to assist with shift coverage when operationally necessary

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer
• Ability to occasionally stand, walk, bend, or reach as needed
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies)
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
• Visual acuity to read printed materials, spreadsheets, and computer screens
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
• Ability to work in a standard office environment with moderate noise levels
• Ability to work a standard schedule, with occasional extended hours as required

Pay and Benefits

$19.00 - $21.00 per hour

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.