Onsite Distress Passenger Agent

What We Need

Corpay is currently looking to hire a Distress Passenger Agent within our Airline division. This position falls under our lodging line of business and is located in Schaumburg, IL. In this role, you will be responsible for managing and resolving hotel and ground transportation booking activities for distressed passengers. You will report directly to the Operations Supervisor and regularly collaborate with Scheduling, Vendor Relations, and Client Operations teams to ensure timely accommodations during irregular airline operations.

How We Work

As a Distress Passenger Agent, you will be expected to work in an on-site environment. Corpay will set you up for success by providing:

• Assigned workspace at the designated on-site Schaumburg, IL location
• Company-issued equipment
• Formal, hands-on training on all internal systems and procedures

Role Responsibilities

The responsibilities of the role will include:

• Managing and coordinating hotel and ground transportation accommodations for distressed passengers
• Handling emergency relocations and last-minute booking changes during irregular operations
• Communicating with internal teams and external vendors to ensure smooth resolution of accommodation issues
• Sourcing compliant hotel options and managing approval processes for non-contracted or non-compliant properties
• Making vendor payments in accordance with contractual terms and system protocols
• Accurately recording all reservations, approvals, and notes within the TA Connections (ConneX) system
• Monitoring access to necessary tools, systems, and resources, and reporting issues to supervisors promptly
• Supporting IT, Billing, and Commission Collections departments through data collection and issue troubleshooting
• Maintaining a positive, professional, and customer-focused attitude while adhering to company policies and standards
• Reporting incidents in a professional manner to Supervisors or Human Resources
• Participating in special projects or additional duties as assigned

Qualifications & Skills

• High school diploma or GED required; some college education preferred
• Minimum 2 years of experience in the airline and/or hotel industry preferred
• Previous experience in customer service or call center environment preferred
• Strong computer skills with experience using business systems and applications (e.g., ConneX, MS Office)
• Excellent verbal and written communication skills with strong interpersonal and negotiation abilities
• Strong multitasking and problem-solving capabilities with attention to detail
• Ability to work both independently and collaboratively within a team
• Availability to work varying shifts and extended hours during irregular operations
• Reliable high-speed internet connection (100 Mbps or higher) and a quiet home environment (for emergency remote work)
• Must be legally authorized to work in the country of employment; sponsorship is not available for this role

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun, collaborative culture with company-wide contests and prizes

Pay Transparency & Equal Opportunity/Affirmative Action Employer

• Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
• This salary range is provided for Illinois which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15 - $16.
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

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