Onsite Coordinator

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMTs, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

The Onsite Transport Coordinator acts as a liaison between Superior Air Ground Ambulance and the Hospital, communicating and continuing to develop to the ever changing transport needs of the hospital. The Onsite Transport Coordinator also works as support staff for the transfer center, discharge planners and social workers assisting with arranging and expediting transports coming into and leaving the hospital.

The primary duties and responsibilities of the Onsite Coordinator consist of, but are not limited to the following:

• Exemplary service to all customers, internal and external
• Initiative and Accountability
• Responsiveness
• Schedule and organize different levels of transportation, determining level of care required based upon patient needs
• Prioritize transports to maximize discharge turnover
• Request billing information and required documents
• Respond to common inquires and forward issues and complaints to appropriate level
• Assist in organizing patient belongings and patient paperwork for transport
• Assist in obtaining necessary billing information, documents and payment as required by protocol
• Demonstrates knowledge and compliance regarding ambulance and medicar scope of practice, specialty and billing procedures

• Licensed Emergency Medical Dispatcher (IDPH) within 1 year of employment
• Minimum six months related experience
• Ability to maintain composure in an emergency and high stress situations
• Track record of customer service excellent
• Detail Oriented
• Maintain a positive and professional attitude at all times

Benefits:

• Flexible scheduling – full or part-time
• Competitive compensation
• Immediate EMT / Paramedic job placement
• Multiple station locations with the ability to transfer - throughout the company
• Opportunity to work overtime
• Health/dental/life insurance
• Tuition reimbursement
• Opportunity for Career Growth

Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HAS, vacation and paid time off here: Benefits Page.

Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D