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Onsite AV Support Technician II

AVI-SPL LLC

Wayzata, MN

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JOB DETAILS
SALARY
$28.85–$37.50 Per Hour
SKILLS
AMX, Administrative Skills, Audiovisual, Communication Skills, Construction, Crestron, Customer Support/Service, Customer Training, Develop and Maintain Customers, Documentation, Driver's License, Electronics, Hand Tools, Hardware Administration, Hardware Components, Hardware Repair, Health Plan, Help Desk, High School Diploma, Identify Issues, Inventory Management, Maintain Compliance, Maintenance Services, On Site Support, Operational Support, Preventative Maintenance, Problem Solving Skills, Purchasing/Procurement, Reporting Skills, Safety Compliance, Safety Process, Safety/Work Safety, Soldering, Systems Administration/Management, Time Management, Training/Teaching, Willing to Travel
LOCATION
Wayzata, MN
POSTED
1 day ago
### Job Duties The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: Provide direct assistance to end users in the operation of the AV/UCC systems. Provide set-up and operational support for client events. Perform preventive maintenance checks & services on AV/UCC systems. Perform maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components limited to: testing/repairing cables, testing/repairing various hardware components Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support Perform administrative tasks such as assisting with service tickets Performs remote troubleshooting for local and regional offices. Coordinate RMA processing and parts procurement as needed. Effectively escalate process concerns that affect timely problem resolution through strong communications. Maintain accurate inventory on all AV/UCC systems including spare parts. Ensure compliance with all Customer safety and procedural guidelines. Provides reports and adheres to service levels as agreed upon. Oversee day-to-day AV/UCC operations. Responsible for job site documentation as needed Provide client training as needed Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Travel to various job sites as required Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment. WHAT WE'RE LOOKING FOR Must-Haves: Ability to effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors Ability to work and think independently and ensuring meeting deadlines Intermediate computer knowledge Knowledge of basic signal flow for audio, video and control Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards Minimum of a High School Diploma or equivalent Minimum of 1 - 3 years of audiovisual integration experience preferred Nice-To-Haves: Formal education in Electronics or related field preferred Preferred external training: AMX Intro to Networking for AV Professionals Crestron Professional Installation Exton AV Associate Certification AVIXA Quick Start to the Audio-Visual Industry AVIXA CTS General Certification WHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. Pay Type Min Base Max Base Hourly $28.85/hr $37.50/hr Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEyMDc2LjEzNzk4QGF2aXNwbGNvbXAuYXBsaXRyYWsuY29t ### Minimum Education Required Not Specified ### Minimum Experience Required Not Specified ### Shift First (Day) ### Number of Openings 1 ### Compensation $28.85 - $37.50 / Hourly ### Postal Code 55391 ### Job Type Full Time ### Place of Work On-site ### Requisition ID 23482 ### Job Benefits See job description

About the Company

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AVI-SPL LLC