OnPremise Customer Development Manager

Requisition ID: 255111

Locations: Richmond, VA

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Job Overview

The Customer Development Manager role will have a primary responsibility of delivering the business plan for the assigned group of customers within the defined geography that they are accountable for. The Customer Development Manager will support the Sr. Director of On Premise and play a critical role in the profitable growth of their assigned account base within their respective markets. This role will lead, initiate and prepare all contract negotiations in partnership with the Sr. Director of On Premise that will be presented and shared with customers.

Duties & Responsibilities

• Delivers the key metrics goals (Volume, DNGP, Revenue, and Other Initiatives) for assigned customer base by identifying and executing against both CCCI and customer priorities
• Develops and establishes trusting relationships with each customer that enables the CDM to influence their purchasing decisions; implement Look of Success (LOS); identifies the optimal mix of packages and brands for each outlet based on beverage categories and consumer account needs. Performs timely business reviews with each customer to identify customer needs (gaps) and present solutions back to Management for review and approval. Identifies volume trends, brand, package voids, and the opportunity for new products as available
• Maintains accountability for preparing and planning an effective and efficient process for time spent in the market with customers. Develops a plan that delivers an adequate balance of time in the market with customers and time spent conducting administrative duties
• Collaborates with multiple cross-functional partners (Customer Care Center, Field Operations, Equipment Services, Retail Sales) to ensure optimal customer satisfaction and support
• Prepares business reviews for customer presentation; creates and constructs contract documents to be shared with and signed by customers; assembles all data and populates information into all customer evaluations (EVAs) in preparation for management approval
• Maintains accountability for timely and successful completion of all assigned capabilities training courses throughout the year

Knowledge, Skills, & Abilities

• Selling skills or experience with face to face interaction
• Strong communication skills both electronically and verbally
• Strong computer (Office, IOS) skills needed for use of technology and devices, proficient
• Office-based platforms around PowerPoint, Excel, Word, Outlook needed
• Strong planning, organization, and administration skills are a must
• Must be strategically geared to help point their business in the right direction

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through 1 to up to 3 years of work experience
• Valid Drivers License
• Collaborating for Value Training

Preferred Qualifications

• Bachelors degree
• College Degree Preferred (Business Management, or Administration)

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.