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Online Grocery Pick-Up Clerk

Kroger

Salem, OR

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JOB DETAILS
SKILLS
Automotive Industry, Customer Support/Service, Diversity, Federal Laws and Regulations, Food Safety, Grocery Stores, Loading/Unloading, Mathematics, Online Shopping, Order Delivery, Payment Processing, Point of Sale (POS) Systems, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Resolve Customer Issues, Retail Management, Safety Process, Safety/Work Safety, Shelf Display, Special Needs, State Laws and Regulations, Telephone Skills, Time Management, Warehousing, Writing Skills, eCommerce, eCommerce Standards
LOCATION
Salem, OR
POSTED
3 days ago
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum Position Qualifications:* Ability to work without supervision* Ability to read shelf tags* Basic math skills (i.e., counting, addition, and subtraction)* Excellent oral/written communication skillsDesired Previous Experience:* Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashierEssential Job Functions:* Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.* In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.* Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.* In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.* E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.* Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.* Adhere to local, state, and federal laws, food safety procedures, and company guidelines.* Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.* Read and follow directions given in the note section* Ensure quality and freshness of all items chosen* Communicate with customers via a portable phone and respond to calls in a professional and timely manner* Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars* Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.* Process the orders through the point of sale (POS) system* Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock* Maintain organization and cleanliness of staging areas and equipment* Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor* Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair* Perform required opening and closing procedures* Assist in training new e-Commerce team members* Meet/exceed productivity standards* Ability to work cooperatively in high paced and sometimes stressful environment.* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.* Ability to act with honesty and integrity regarding customer and business information.* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.* Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.* Must be able to perform the essential job functions of this position with or without reasonable accommodation.

About the Company

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Kroger