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Oncology Concierge Pharmacy Technician

Onco360

Waltham, Massachusetts

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JOB DETAILS
SKILLS
Analysis Skills, Cancer, Certified Pharmacy Technician (CPhT), Co-Payments, Communication Skills, Customer Support/Service, Detail Oriented, Federal Laws and Regulations, Healthcare, High School Diploma, Incentive Programs, Life Insurance, Maintain Compliance, Mathematics, Medications, Oncology, Operations Processes, Organizational Skills, Pharmacy, Regulatory Compliance, State Laws and Regulations, Team Player, Telephone Triage, Typing, Work From Home
LOCATION
Waltham, Massachusetts
POSTED
5 days ago
Oncology Concierge Technician – Onco360 Pharmacy
Waltham, MA |  Full-Time |  Starting at $24.00/hr and up
Sign-On Bonus: $5,000 for employees starting before July 31st, 2026. 
 
Schedule: Monday–Friday, shifts varying from 9:00 AM–5:30 PM or 11:30 AM–8:00 PM EST, some shifts include Saturdays.
 
Join a mission-driven team making a difference in the lives of cancer patients.
 
Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team in Waltham, MA. This is a full-time position, with Remote Work possible.
 
Benefits
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Quarterly Incentive Bonus
  • Paid Volunteer Day
  • Referral Incentive Program
  • Company Paid Life Insurance; and Short/Long-Term Disability
 Why Join Us?
  • A career with purpose: Help patients access life-saving medications.
  • Supportive culture: We value teamwork, respect, integrity, and passion.
  • Growth opportunities: We invest in your professional and personal development.
What You’ll Do
The Oncology Concierge Technician supports pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.
 
How You’ll Do This
  • Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
  • Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
  • Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
  • Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
  • Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
  • Contributes to team effort by accomplishing related tasks as needed and other duties as assigned
 What You Bring
Required:
  • High School Diploma or GED
  • 1+ years of pharmacy experience
  • Registration with Board of Pharmacy (as required by state law)
  • Strong communication, organizational, and customer service skills
  • Self-motivated, organized, detail-oriented, and adaptable to changing priorities
  • Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
Preferred:
  • Certified Pharmacy Technician (PTCB)
  • 3+ years pharmacy experience
  • Specialty pharmacy experience
 
Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.
 

About the Company

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Onco360