Onboarding Specialist

• Facilitate an end to end onboarding experience from pre employment through post hire, ensuring new hires and managers receive clear guidance and timely support.
• Oversee daily I 9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines.
• Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined Service Level Agreements (SLAs).
• Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed.
• Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk based processes.
• Support operational audits, documentation reviews, and compliance monitoring activities.
• Protect sensitive personal and company information by maintaining the highest standards of confidentiality.
• Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I 9 tasks, and case documentation.
• Deliver a high quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I 9 processes.

• 1–3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment. • Working knowledge of Form I 9 requirements, including Section 1, Section 2, reverifications, and employment eligibility documentation.
• Experience with Workday, ServiceNow, or similar HR information systems.
• Strong attention to detail, accuracy, and ability to manage confidential information.
• Proven ability to manage multiple cases simultaneously and meet established SLAs.
• Exceptional communication, customer service, and problem-solving skills.
• Ability to apply a risk-based approach to decision making and issue resolution.
• Proficiency with Microsoft Office and comfort navigating digital workflows.

Preferred

• Experience with I 9 auditing, corrections, or E Verify.
• Prior experience supporting high volume onboarding or HR operations work.
• Familiarity with federal employment eligibility laws and documentation standards.
• HR certification (PHR, SPHR, SHRM CP, SHRM SCP) preferred but not required.