Onboarding Specialist

• Facilitate an end-to-end onboarding experience from pre-employment through post hire, ensuring new hires and managers receive clear guidance and timely support
• Oversee daily I 9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines
• Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined Service Level Agreements (SLAs)
• Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed
• Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk based processes
• Support operational audits, documentation reviews, and compliance monitoring activities
• Protect sensitive personal and company information by maintaining the highest standards of confidentiality
• Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I 9 tasks, and case documentation
• Deliver a high-quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I 9 processes

Requirements:

• 1-3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment
• Working knowledge of Form I 9 requirements, including Section 1, Section 2, reverifications, and employment eligibility documentation
• Experience with Workday, ServiceNow, or similar HR information systems
• Strong attention to detail, accuracy, and ability to manage confidential information
• Proven ability to manage multiple cases simultaneously and meet established SLAs
• Exceptional communication, customer service, and problem-solving skills
• Ability to apply a risk-based approach to decision making and issue resolution
• Proficiency with Microsoft Office and comfort navigating digital workflows