Position Summary
The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.
The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.
Key Responsibilities
1. Customer & Account Management
• Serve as the primary on-site contact for all customer interactions
• Build strong relationships across all levels of the customer organization
• Respond to and resolve service issues using sound judgment and root cause analysis
• Conduct regular site walkthroughs to assess program performance
• Support account reviews and identify growth opportunities
• Represent Total Safety professionally at all times
2. Program Management
• Oversee all on-site programs (VMI, vending, and value-added services)
• Manage program setup, changes, performance, and continuous improvement
• Ensure all equipment and service areas are operational and well-maintained
• Coordinate with internal teams and vendors as needed
• Apply contract terms and compliance requirements in daily operations
3. Inventory & Operations
• Monitor inventory levels, usage trends, and replenishment needs
• Conduct audits and resolve discrepancies
• Oversee storage, product flow, and on-site organization
• Coordinate urgent or special fulfillment needs
• Maintain a safe, clean, and compliant work environment
4. Reporting & Administration
• Track and report on program performance, inventory, and service metrics
• Maintain accurate records of all activities and transactions
• Analyze data to identify trends and recommend improvements
• Communicate key updates and insights to internal stakeholders
Qualifications
Education & Experience
• Bachelor’s degree or equivalent experience preferred
• 3+ years in account management, program management, or industrial distribution
• Experience in manufacturing or industrial environments preferred
Skills & Abilities
• Strong customer service and relationship-building skills
• Ability to work independently and make sound decisions
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office and ability to learn systems quickly
• Knowledge of inventory management principles
Work Environment & Requirements
• Primarily based in industrial/manufacturing facilities
• Requires standing, walking, lifting (up to 50 lbs), and working around equipment
• Must meet all site safety and compliance requirements
• Valid driver’s license and reliable transportation required
Performance Focus
Success in this role is measured by:
• Customer satisfaction and responsiveness
• Inventory accuracy and program performance
• Issue resolution and follow-through
• Sales support and account growth
• Ability to work independently and make effective decisions