On-Call Customer Service Representative

Job Summary

$18.02 - $27.77 / hour DOQ; On-call positions available (up to 28 hours available). James City County's Parks & Recreation Department seeks an individual to perform responsible work in the daily operation of assisting the Parks & Recreation Department including assisting patrons and monitoring activities.

Responsibilities:

• Provides customer service to the public and internal customers in-person and over the telephone; provides information and directs patrons to desired areas. 
• Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports. 
• Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning restrooms, shelters, and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons. 
• Assists in the implementation of emergency action plan and responds to emergencies. 
• Schedules the use of meeting rooms and coordinates group rentals for paying groups; assists with the setup of tables and chairs, audio visual equipment as needed. 
• Serves as a Notary; keeps inventory of office supplies and point-of-sale items and places orders. 
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money. 
• Must possess reliable transportation to work site(s). 
• Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. 
• Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Children). 
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping. 
• Skill in use of computer software including Microsoft Office Suite. 
• Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions.

Additional Position Information:

• May be assigned to work at one or more locations; and willing to work early mornings, days, evenings, weekends, and holidays. This position requires availability for operational hours and some shifts may be before/after hours for meetings and group events. Candidates must be able to commit to working both shifts daily as part of the standard schedule. Flexibility and reliability are essential. 
• Performs work safely in accordance with department safety procedures and County Safety Program; operates equipment safely and reports any unsafe work condition or practice to supervisor. 
• May be required to report to work to serve customers during emergency conditions; may be assigned to report at a different time and location and to perform different duties as necessary.

Click here​for full job description. Accepting applications until 11:59PM EST on 03/17/2026. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.