Communication Skills, Computer Skills, Critical Care, Customer Support/Service, Employee Assistance Plan, Healthcare, Identify Issues, Interpersonal Skills, Laptop PC, Microsoft Office, Multilingual, On Call, Organizational Skills, Patient Care, Prescription Drugs, Presentation/Verbal Skills, Registered Nurse (RN), Secondary School, Smartphones, Telephone Skills, Time Management
Maxim Healthcare is currently seeking an On-Call Coordinator.
Ideal Candidate will be located in PST time zone to support High Volume PST Weekend needs.
The On-Call Coordinator provides scheduling and client coordination during non-business hours and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members.
The on-call coordinator is a part-time position and should not exceed 20 hours a week.
Essential Duties and Responsibilities:
- Responds to incoming calls to the office after normal business hours
- Responds in a timely manner (within 15 minutes) to any messages left
- Documents client, patient, and caregiver occurrences in the system of record
- Communicates with clients when an employee has called off or is running late
- Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
- Informs appropriate staff of any personnel changes and scheduling need that arises
- Staffs call-outs as soon as message is received
- Troubleshoots other after-hours issues that arise, and delegates appropriately
- Keeps office staff informed of outstanding issues at the beginning of normal business hours
- Other duties as assigned
Minimum Requirements:
- High School degree required
- Must have internet access and personal computer, laptop or smart phone
- Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
- Experience in customer service environment preferred
- Strong verbal communication skills required
- Proficiency with computers and Microsoft Office
Salary: $60 - $100 per day
Benefits:
On-Call Coordinators are not eligible for benefits
Maxim Benefits:
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
- Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. (Maxim) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Maxim Healthcare Services Inc
The name Maxim Healthcare Services carries with it a rich tradition of providing superior medical staffing, home healthcare, and wellness services. Established in 1988 to address the nursing shortage, Maxim has since evolved to service nearly every sector of the healthcare industry. Among Maxim’s strongest competencies is the ability to successfully recruit across a broad range of healthcare specialties.
Maxim has earned a reputation for uncompromising dedication to customer service and the overall quality of all healthcare professionals staffed. It is engrained in the Maxim culture to strive for excellence through serving the needs of others. This is evident in Maxim’s ongoing efforts to assess and refine all management, clinical, and support processes.
This is an exciting time for Maxim, as the company has seen tremendous revenue and organizational growth over the past twenty years. We are dedicated to building and maintaining strong, trusting relationships with each teammate, candidate, patient, and client.