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Omotenashi Shop Manager

Pasona NA

Torrance, CA

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JOB DETAILS
SALARY
SKILLS
Calendar Management, Coaching, Communication Skills, Continuous Improvement, Diversity, Food Quality, Leadership, Mentoring, Operations, Organizational Skills, Performance Analysis, Point of Sale (POS) Systems, Process Improvement, Restaurant, Retail Management, Retail Operations, Sales Operations, System Operations, Team Building, Waitressing
LOCATION
Torrance, CA
POSTED
1 day ago
Shop Manager

Help Bring Authentic Japanese Omusubi to Los Angeles

About the Brand

We are launching an authentic Japanese omusubi concept in the United States, rooted in the tradition of omusubi - a symbol of warmth, care, and nourishment.

Our mission goes beyond serving food. We aim to share the true spirit of omotenashi - exceptional, thoughtful hospitality delivered with sincerity. We are building a people-first culture where care, respect, and community come first.

This is a rare opportunity to join at the ground level of a U.S. expansion and help shape the future of the brand.

The Opportunity

We are seeking an Omotenashi Manager (Shop Manager) to lead our Los Angeles location.

This role is ideal for a hands-on leader who thrives in fast-paced environments and believes exceptional hospitality starts with empowered teams. You will oversee daily operations, develop team members, and ensure every guest experiences warmth, quality, and genuine care.

What You'll Do
  • Lead day-to-day restaurant operations in a fast-casual setting
  • Coach, mentor, and develop supervisors and frontline team members
  • Manage staffing plans, shift scheduling, and labor efficiency
  • Maintain high standards of food quality, cleanliness, and operational excellence
  • Oversee service flow to ensure a seamless guest experience
  • Monitor POS systems, sales performance, and operational reporting
  • Foster a culture of guest-first hospitality aligned with Japanese omotenashi
  • Drive continuous improvement and team engagement
Who You Are
  • 2+ years of restaurant management experience
  • Background in fast casual, café, or retail operations preferred
  • Experience with POS systems and operational reporting
  • Strong leadership, communication, and organizational skills
  • Comfortable in fast-paced, high-volume environments
  • Passionate about hospitality, food culture, and team development
  • Excited to be part of a new brand launch in the U.S.
Our Culture

We operate as one team.

We value:
  • Care and respect
  • Transparency and collaboration
  • Diversity and inclusivity
  • Creative thinking and shared accountability

We believe passion and integrity matter more than perfection. We are building a non-hierarchical, equitable workplace where everyone can grow.

If you believe hospitality can truly enrich people's lives, we would love to meet you.

Compensation & Classification

Salary Range: $72,000 - annually

Classification: Non exempt will pay you over time

Application Form

About the Company

P

Pasona NA

<p style="color:#cc0000;">We are celebrating 30 years of our business succession in staffing and professional outsourcing in USA!</p> <p><span itemprop="name">Pasona N A, Inc.</span> was established in 1985 as a temporary staffing and full-time placement firm specializing in Japanese companies doing business in the United States. As Japanese companies grew and continually hired new staff during the early nineties, Pasona captured much of the niche market in the US. </p> <p>We are located in 8 cities in the US: New York, Los Angeles, Orange County, San Jose, Houston, Atlanta, Chicago, and Detroit. Please visit our locations or website at <a href="http://www.pasona.com/" mns_rt="Company" target="_blank" itemprop="url">www.pasona.com</a>.</p> Our specialty fields: <ul> <li>Sales and Marketing</li> <li>Office Administration</li> <li>Accounting and Finance</li> <li>IT, Computer Engineering</li> <li>Mechanical/Electrical/Chemical Engineering</li> <li>Translation/Localization</li> <li>Airline and Hospitality </li> <li>Trading, Logistics, and Transportation</li> <li>Legal</li> <li>Human Resources</li> </ul>

INDUSTRY
Business Services - Other
WEBSITE
http://www.pasona.com/