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Ombudsman investigations specialist

American Technology Consulting

Pensacola, FL

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JOB DETAILS
SKILLS
Adobe Product Family, Analysis Skills, Brochures, DOM (Document Object Model), Data Entry, Detail Oriented, Documentation, Investigative Reports, Long-Term Care, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Nursing Home, Organizational Skills, Protective Services, Reporting Skills, Site Evaluation, Telephone Skills, Typing, Web Analytics
LOCATION
Pensacola, FL
POSTED
30+ days ago
Candidate Responsibilities: * Answering phones and maintain phone log * Enters complaint, case, and assessment information in web-based documentation system * Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers * Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings * Imputing data into RTC Data Base * Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe) * Investigates and resolves long-term care facility residents' complaints * Identifies significant individual and systemic problems affecting residents * Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment * Conduct facility on-site assessments * Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours Experience Required: * 1 year of professional office experience * Strong data entry and typing skills * Attention to detail * Knowledge of the rules governing Ombudsman investigations and assessments * Ability to collect and analyze evidence * Knowledge of basic investigative techniques, including writing accurate investigative reports * Good organizational skills

About the Company

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American Technology Consulting