Crisis Management, Customer Support/Service, Documentation, Establish Priorities, Homeless Services, Management of Information Systems/Technology (MIS), Operational Support, Policy Development, Regulatory Requirements
LOCATION
Toledo, OH
POSTED
3 days ago
Job Title: Ohio 211 - Part-Time Housing Support Specialist Program: Toledo 211 Reports to: 211 Manager Job Status: Part-time, Non-exempt, Hourly Date Updated: June 2026 STATEMENT OF THE JOB Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness. Further, specialists will provide information and referral services by phone and electronically to the public accessing 2-1-1 services ESSENTIAL DUTIES AND RESPONSIBILITIES Interviews clients, conducts a thorough assessment of their situation, and assists in prioritizing the needs based on the resources available. Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client Advocates on behalf of the inquirer experiencing barriers to accessing services. Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations. Conducts follow-up to ensure that the inquirer’s needs have been met or in cases involving endangerment and in situations where the inquirer might need additional assistance in addressing their needs. Uses crisis management techniques in accordance with agency procedures Maintains complete and accurate documentation in HMIS (Housing Management Information System) and other software platforms as needed and adheres to all legal requirements for confidentiality of client records. Responds in a professional, nonjudgmental manner when interacting with all populations. Responsible for staying current with all ongoing training requirements for both services Actively involved with agency programs and events Supports operations during times of disaster as defined by agency policy Maintains up-to-date knowledge of agency processes and policies & procedures Performs all other duties as assigned PI3a99f8769b4e-25448-410655955c143e31-5e48-4549-b638-05792d185386