Officer II Unarmed

About the Job

Ensures a safe environment for our patients, staff, and visitors. Patrols hospital property, responds to calls for assistance, and reports on conditions, objects, or persons that may impact the security and/or safety of patients, associates, physicians, visitors, or vendors, and responds according to established policies, procedures, and regulations.

Mentors and trains security staff. Assumes charge role as needed. Security Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts." May obtain and maintain State of Maryland and/or District of Columbia Metropolitan Police Department Special Police Officer commission to carry out duties associated with crime control and response designated as an Unarmed Security Officer assigned and deployed within the hospital consistent with the limitations of the Unarmed SPO commission from Maryland State Police or District of Columbia Metropolitan Police Department.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Assists supervisor with daily supervision of the shift to include monitoring communication center and monitoring security officers to ensure that their duties are being performed correctly. Makes on-the-spot corrections when needed.

Acts as a resource or mentor to security staff. Conducts in-service training. Assumes charge role as needed. Assists with training of new associates as necessary.

Collects and secures patient valuables and lost-and-found articles. Conducts designated security patrols throughout the facility as directed. May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.

Observes and monitors conditions, objects, or persons that might require police action. Controls access to and inspects packages of those leaving buildings. Reports all safety, security, and law violations.

Immediately responds to emergencies to provide necessary assistance to employees and customers. Responds to security and medical code calls.

Monitors camera surveillance and other security technology systems as directed. Monitors conduct of patients and visitors on hospital premises; confronts unauthorized persons for questioning as needed.

Participates in investigations; maintains records and prepares incident reports and other documents pertinent to security activities. Continues to follow-up as needed to bring incident to closure. Notifies appropriate authorities or superiors and calls for back-up assistance as necessary.

Minimal Qualifications

Education

High School Diploma or GED required and Associates degree preferred

Experience

1-2 years SPO commissioned and 1 year of Medstar satisfactory performance as a Security Officer I required or 5-7 years Total related security or law enforcement experience (inside or outside of Medstar) required

Licenses and Certifications

• Valid drivers license. required and
• MD Special Police Commission - MDSPC Commissioned as a Special Police Officer by the State of Maryland State Police and/or District of Columbia Metropolitan Police Department preferred and
• Special Police Officer - DC - SPO Commissioned as a Special Police Officer by the State of Maryland State Police and/or District of Columbia Metropolitan Police Department preferred
• If SPO must satisfy ongoing training requirements to maintain SPO commission in Maryland and/or DC required
• IAHSS - Certification As A Security Officer Basic or Advanced Certified Healthcare Security Officer (CHSO) certification from IAHSS preferred
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit
• Must successfully complete all MedStar initial training related to violence prevention, de-escalation, and crisis prevention intervention. required

Knowledge, Skills, and Abilities

• Verbal and written communication skills
• Strong interpersonal skills
• Ability to remain calm and thoughtful during a crisis
• Ability to assist in de-escalating situations with strong emotions and conflict
• Basic computer skills preferred

Hiring Range

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.