Office Svcs Manager

Job Title: Office Services ManagerJob Description

As an Office Services Manager, you will oversee the daily operations and activities at your assigned office. You will serve as the primary point of contact for local Site Leaders, collaborate with various departments, and work to enhance employee engagement, satisfaction, and service efficiency. This role requires onsite presence and involves managing a wide range of office operations to support business needs.

Responsibilities

• Serve as the primary point of contact for local Site Leaders, RESS Regional Lead, and all local employees regarding day-to-day site operational matters.
• Oversee all aspects of site operations relevant to the location, including Reception, Security, Business Continuity, Emergency Response Planning, Environmental Health and Safety programs, Ergonomics, Green Initiatives, Sustainability, Food Services, Supplies, Record Retention, Asset Management, Recycling, Satisfaction Surveys, Transport Services, and related activities.
• Collaborate with client Site Leadership and the RESS Regional Lead to foster a positive Employee Experience by addressing individual, team, and site needs.
• Assist clients in developing action plans based on employee survey outcomes, NV Suggestion Box inputs, and feedback from site meetings.
• Partner with client Site Leadership to establish and implement site-level initiatives, leveraging best practices from the RESS Regional Lead.
• Work closely with the RESS Regional Lead and Finance team to prepare, manage, and forecast site operational budgets and costs.
• Supervise contract administration, insurance, and risk management for all site services and vendors, ensuring compliance with client legal requirements.
• Provide and manage occupancy plans and seating assignments, utilizing RESS resources to support business space requirements.
• Oversee and coordinate office moves, expansions, and facility projects, including HVAC, electrical, and plumbing.
• Act as the primary liaison for property management services provided by the landlord and coordinate visits for internal and external guests.
• Support and coordinate Corporate Shipping, Receiving, and Global Trade functions.
• Offer local assistance for onboarding, orientation, university relations, and recruitment processes.
• Coordinate with the IT team to support new hires, telecommunications, videoconferencing, and laboratory or site requirements as necessary.
• Organize, implement, and manage Global Citizenship initiatives at the site, including employee events, charitable contributions, and community relations activities.

Essential Skills

• Vendor Management Expertise: Proven ability to manage vendor relationships, monitor performance, and ensure contractual compliance across multiple service providers.
• Strong Interpersonal Skills: Adept at fostering productive relationships across teams and functions, with a positive and professional demeanor.
• Effective Communication Skills: Capable of articulating ideas clearly in both written and verbal formats, facilitating seamless collaboration across stakeholders.
• Vendor and Contract Oversight: Experience monitoring vendor contracts while aligning deliverables with business objectives.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own function and basic knowledge of related job functions.
• Exceptional math skills: Ability to calculate sophisticated figures such as percentages, discounts, and mark-ups.

Additional Skills & Qualifications

• Finance Knowledge: Familiarity with budgeting, invoice reconciliation, and financial reporting to support vendor and contract processes.
• Customer-Centric Mindset: Committed to delivering a superior experience for internal and external customers, with an eye toward continuous improvement.
• Audience Awareness: Understands how to tailor messaging and approach based on audience needs, context, and preferences.
• Collaborative Approach: Demonstrates openness to feedback, works well in cross-functional settings, and contributes to collective goals.
• Team Player Attitude: Willingly supports peers, shares knowledge, and fosters a culture of inclusion and mutual success.
• Excellent organizational skills with a master-level inquisitive mindset.
• 4-5+ years of job-related experience, prior shift manager or supervisory experience preferred.
• High School Diploma or GED.
• Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Training provided for HVAC Systems and Coupa Procurement Tool during onboarding.

Work Environment

This position requires onsite presence from 8am to 5pm, Monday through Friday. You will be based at the Westford office location. While onsite, you may be contacted about facility emergencies outside working hours, but responding is optional. The role involves collaborating with various departments and utilizing technologies such as Microsoft Office and Coupa Procurement Tool. The work environment promotes a positive and productive atmosphere, encouraging employee engagement and satisfaction.

Job Type & Location

This is a Contract to Hire position based out of Westford, MA.

Pay and Benefits

The pay range for this position is $35.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westford,MA.

Application Deadline

This position is anticipated to close on Aug 3, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.