1075641true1075641falseSubmission for the position Office Support Specialist I - Job Number 260001ZQfalse1075641falsetrue Office Support Specialist I 260001ZQ The Department of Unemployment Assistance DUA administers the unemployment Insurance UI program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work available for work and looking for work and looking for a job. The appeals process for unemployment issues is governed by Massachusetts General Laws Chapter 151A. For claimants or employers who receive unfavorable determinations the Hearings Department is the first level of appeal. The Hearings Department conducts hearings virtually telephonically and in person at various locations throughout the state. The Office Support Specialist performs administrative support functions such as preparing and analyzing correspondence reports and other materials as needed scanning uploading and indexing documents into an online system. The incumbent performs other complex clerical duties requiring a considerable degree of decision in order to ensure that lower authority appeals are processed scheduled and disposed of in accordance with DOL guidelines and due process" considerations. Duties include Comprehensive Benefits When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future. Want the specifics Explore our Employee Benefits and Rewards An Equal Opportunity Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color BIPOCmay self-select out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Comprehensive Benefits When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future. Want the specifics Explore our Employee Benefits and Rewards An Equal Opportunity Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color BIPOCmay self-select out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.