Office Support Specialist I 2026-01380
Salary
$21.36 - $23.74 Hourly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2026-01380
Department
Wyoming Retirement
Division
Wyoming Retirement
Opening Date
06/01/2026
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
BAAS05
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
The Office Support Specialist I is the primary front-line representative and one of two main Office Assistants for the Wyoming Retirement System (WRS), providing essential customer service to WRS members and the public. This position manages the front desk, answers phones, handles walk-in inquiries, and determines the correct routing of all communications. Key administrative responsibilities include processing all incoming mail, including contributions to the state pension, and ensuring accurate data entry. Success in this role requires general knowledge of the plans administered by WRS, comprehensive knowledge of each departments policies and procedures, along with the proven ability to exercise independent judgment when appropriate.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
and MUCH MORE! Click here for detailed information, oryou can watch this short video to learn about our benefit package! Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:compensationcalculator.wyo.gov
Click here to view the State of Wyoming Total Compensation Calculator.
Human Resource Contact: Ryan Scheer, ryan.scheer2@wyo.gov, 307-777-8570
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
Manages day-to-day operations of the Front Desk Department.
Reviews all incoming correspondence, documents, applications, etc.; initiates replies as appropriate; routes matters requiring action by staff.
Assists staff with mass mailings when necessary and completes special projects for department managers as needed.
Ensures outgoing mail has the proper documentation attached. Main point of contact with Central Mail. Process & review returned mail.
Receives and redirects incoming phone calls, takes messages, and assists WRS members, contractors, and the public.
Responsible for customer service, and answering questions on departmental services and functions.
Ensures the front desk always has coverage and is attended to at all times and assists all walk-ins.
Ask clarifying questions to ensure the correct answer is provided and/or routed correctly and handle customer complaints as needed.
Edit/change names, phone numbers, addresses, and beneficiaries when necessary. Verify member account changes and modifications as needed.
Qualifications
PREFERENCES:
Preference will be given to candidates with front desk/receptionist work experience.
KNOWLEDGE:
Knowledge of administrative and clerical procedures and systems
Excellent customer service skills
Knowledge of proper phone etiquette
Ability to multi-task and work independently
Knowledge of accurate record-keeping
Knowledge and understanding of the agency, and each respective division/program
Experience working with Microsoft Excel, Word, and Google Suite
Knowledge of data entry functions and how to properly utilize database systems.
MINIMUM QUALIFICATIONS:
Education:
Associates Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
NOTES:
Supplemental Information
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation: https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.
Click here for detailed information or you can watch this short video to learn about our benefit package!.
01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)
03
(BAAS05) Which of the following best describes your work experience in Business or Office Communications at the level of an Office Assistant I? Experience definition: (This experience includes, but may not be limited to, the following: business office communications, more specifically clerical, administrative, receptionist, or other similar office experience.)
04
(AA) Describe your relevant experience below.
05
Describe your front desk/receptionist work experience.
06
(A1) Where did you hear about this opportunity?
07
(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus.
08
(A) If you answered Other, please tell us where you heard about this opportunity.
09
(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
10
(AA) VETERANS PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans preference disclosure.
11
(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.
Required Question
Employer State of Wyoming
Address Human Resource Contact Information located in the
General Description Section
Statewide, Wyoming, 82002
Phone 307-777-7188
Website http://agency.governmentjobs.com/wyoming/default.cfm