Office Support Specialist 2 (CDBG-Private Sewer Repair Project)

Office Support Specialist 2 (CDBG-Private Sewer Repair Project)

Salary

$45,510.00 - $59,000.00 Annually

Location

Detroit, Michigan, MI

Job Type

Classified- Regular (DWSD Only)

Job Number

SH-072026-501046

Department

Water Department

Opening Date

07/21/2026

Closing Date

7/30/2026 12:00 AM Eastern

Bargaining Unit

1530-AFSCME NonSupervisory Local 2920 (DWSD Cleric

• Description
• Benefits

Description

This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates.

Applicants for open positions at the Detroit Water and Sewerage Department must be authorized to work for ANY employer in the U.S. The Detroit Water and Sewerage Department is unable to sponsor or take over sponsorship of an employment Visa at this time.

SUMMARY:

The Office Support Specialist 2 acts as an assistant to the head of a DWSD unit. This position plans, organizes, manages and performs a variety of business operations, general and specialized administrative activities including, but not limited to answering multiline phones, maintaining calendars, making travel arrangements, handling information requests, preparing correspondences and reports, data entry, recordkeeping, conducting investigations, analyzing data, reviewing invoices and related construction documents, and evaluations for assigned unit.

Examples of Duties

ESSENTIAL JOB FUNCTIONS:

Perform clerical work. Maintain records. Complete recordkeeping, typing, transcription and similar work Check arithmetic computations and balance figures. Operate standard office equipment such as personal computers, printers, copiers, scanners, fax, etc. Perform routine correspondence in response to inquiries and complaints and handle routine contacts with other divisions or sections of the organization. Possess a valid Michigan Driver's License and the ability to drive a motor vehicle on all terrain. Follow security and safety policies and procedures in carrying out work duties. Provide on the job training.

RELATED JOB FUNCTIONS:

Provide information to the public regarding grant policies and procedures. Schedule construction appointments with residents of Detroit. Maintain daily communication with inspectors and contractors. Attend community meetings. Navigate, create, maintain and manage reports in Smartsheet, PowerPoint and Excel. Handle municipal billing and review contractor invoicing and supporting documentation. Maintain materials and supplies for the office. Perform non-technical research. Position may be called upon to direct specific project activities or to work as a team member. Perform related work duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF:

• Routine clerical operations
• Office dynamics and organizational structure
• Data management systems
• Complex clerical operations
• Basic business and statistical concepts
• Job-specific tasks, processes and assignments
• General understanding of grants
• Microsoft Excel
• Billing and invoicing processing

SKILL TO:

• Type, enter data and file efficiently
• Articulate professionally with customers in person, by phone and e-mail
• Operate office equipment
• Interact well with departmental staff and vendors
• Analyze information and compile data
• Use advanced technology

ABILITY TO:

• Interact with customers in person, by phone and email
• Understand and follow verbal and written instructions
• Create formulas, tables, and dashboards in Microsoft Excel
• Communicate effectively, both verbally and in writing
• Maintain regular and reliable attendance
• Assist departmental staff in the completion of complex tasks
• Identify system errors and make corrections
• Prepare and audit complex documents
• Develop proficiency in unit specific operations and software
• Work effectively in a team-based, flexible workforce with minimal supervision
• Perform more complex clerical and office work such as billing activities and invoicing activities
• Provide information on a variety of subjects requiring considerable knowledge of the subject matter or of the department where considerable familiarity with work processes is required
• Complete specialized assignments requiring extensive knowledge of the departmental mission, processes, policies, and procedures
• Communicate with employees, customers and other individuals to answer questions, disseminate or explain information and address complaints
• Independently analyzes issues in order to determine the proper method for resolution
• Attend and take notes at meetings

Minimum Qualifications

REQUIRED EDUCATION AND EXPERIENCE (position requirements at entry)

• High School Diploma or GED
• Minimum of three (3) years of office or administrative support experience preferably in a municipal or public utility work environment

ESSENTIAL REQUIREMENTS

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

This position may require sitting and standing for prolonged periods of time, light to moderate lifting, reaching, pulling, and carrying. Manual dexterity and audiovisual/linguistic acuity is required.

Environmental Working Requirements:

Work is performed in an office or plant environment with exposure to computer screens, noise, large moving equipment, and vehicles, potentially hazardous substances, fumes, and airborne particles in the plant. Work may be performed in confined spaces, hazardous areas that require respiratory protection and personal protective equipment (PPE), and under slippery and wet conditions.

OTHER REQUIREMENTS

Valid Michigan Driver's License

Ability to work irregular hours, to commute to DWSD facilities and work sites, and respond to after hour emergencies and on-call responses

The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. Employees in this class are required to undergo alcohol and drug screening and are subject to a criminal background investigation.

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

• Medical - Eligible for hospital, surgical, and prescription drug benefits.
• Dental
• Vision

INSURANCE

• Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
• Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

• Sick Leave
• Vacation
• Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;
• At age sixty (60) if you have at least ten (10) years of service, or
• At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
• An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

Employer City of Detroit

Address Coleman A. Young Municipal Center

2 Woodward Ave ste 316

Detroit, Michigan, 48226

Website http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job