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Office Support / Customer Service Associate

Pridestaff

Houston, TX

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JOB DETAILS
SALARY
$22–$23.50 Per Hour
SKILLS
Administrative Skills, Cargo/Freight, Communication Skills, Computer Skills, Corporate Compliance, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Database Technology, Distribution Services, Documentation, HVAC, Less Than Truckload (LTL), Logistics, Maintain Compliance, Metrics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, OSHA, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Safety Compliance, Safety Training, Sarbanes-Oxley Act (SOX), Shipping/Receiving, Standard Operating Procedures (SOP), Systems Maintenance, Telephone Skills, Time Management, Training/Teaching, Writing Skills
LOCATION
Houston, TX
POSTED
1 day ago
Office Support / Customer Service Associate
Payrate: $22-$23.50/hour
Location: Houston, TX 77032
Schedule: 7:30am to 4:30pm, M-F

Overview:
The individual in this role will provide essential clerical support to the Regional Distribution Center. As cross?training is vital to the overall success of our facility, the selected candidate must be willing to learn and support all office processes.

Key Responsibilities:
  • Clerical Support: Managing logs, reports, and documentation, including SOX controls, to ensure accurate shipping and receiving.
  • Safety Compliance: Coordinating safety training, documentation, and OSHA compliance.
  • Customer Service: Acting as a liaison between customers, employees, and logistics, handling inquiries, and resolving issues with orders.
  • Inventory & Logistics: Updating database systems, handling Bill of Lading creation, and managing "will call" orders, UPS, and LTL.
  • Vendor Support: Initiating inbound vendor or in-transit freight claims for damaged products or shipping deviations
  • Participates in other projects as assigned.

Duties and Responsibilities:
  • Under general direction, provides clerical support to the Regional Distribution Center.
  • Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
  • Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
  • Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
  • Provides timely customer service to all internal and external customers.
  • Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
  • Carries out any supporting activities, including determining disposition of damaged product.
  • Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
  • Participates in other projects as assigned.

Requirements:
  • Requires a high school diploma or an equivalent combination of education and experience.
  • A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 2 years related experience.
  • HVAC industry experience preferred.
  • Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Requires good verbal and written communication skills.
  • Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires some experience with general office applications such as FAX and EDI.
  • Prefer experience using SAP including using queries.

Compensation / Pay Rate (Up to): $22.00 - $23.50 Per Hour

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/

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