Administrative Skills, Employee Orientation, Housekeeping/Cleaning, Mail Processing, Order Supplies, Quality Management, Risk Management, Safety/Work Safety, Statistics, Telephone Skills, Training/Teaching
Duties & Responsibilities
- Answer telephone calls, refer questions to providers as appropriate and relay messages.
- Make appointments, cancel and reschedule when necessary.
- Sign in scheduled and walk-in patients.
- Pick up mail and distribute to respective providers.
- Duplicate or copy materials as needed.
- Assess need for and order office supplies from Business Office.
- Assist in gathering specific clinic statistics.
- Make outside referral for providers as instructed.
- Assist in new employee orientation to the unit.
- Work in other units as necessary.
- Greet and direct patients as appropriate.
- Keep work areas and sign-in desk clean and orderly.
- Document all cancellations and DNKAs appropriately.
- Participate in continuous Quality Improvement activities as assigned.
- Responsible and accountable to support and ensure a culture of safety, quality and risk management including compliance with ethics.
- Perform other duties as assigned; these vary depending on the specific unit to which the position is assigned.
U
University of Illinois at Urbana-Champaign