Office Support Associate

Title: Office Support Associate

Employee Classification: Office Support Associate

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Ryan College of Business

Department: UNT-RCOB-Undergrad Programs-131200

Job Location: Denton

Salary: $31,720.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The G. Brint Ryan College of Business is the choice of nearly 9,000 students, making it one of the largest business schools in the nation. Since 1961, the college has been continuously accredited by the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of the world’s best business schools. Nationally recognized, cutting-edge degrees enable students to learn beyond the classroom, preparing them to become leaders in their fields.

Position Overview

To serve as clerical support and back-up receptionist to the Administrative Specialist, Administrative Coordinator, and the Ryan College of Business Undergraduate Programs Office. This includes answering phones, servicing customers, assisting with appointment scheduling, scanning materials, and other duties as assigned by the Undergraduate Programs unit, along with the Assistant Dean of Undergraduate Programs, Academic Associate Dean, and senior leadership as needed.

Minimum Qualifications

High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

Advanced customer service skills. Exceptional interpersonal skills. Knowledge of Microsoft Office. Advanced attention to detail. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple programs and assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Ability to work independently. Ability to develop and maintain good, positive working relationships. Ability to learn and retain knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties

• Front Office Decorum: 1. Uphold telephone call protocol by answering in a timely manner, transferring calls as appropriate and answering basic questions 2. Timely opening of office 3. Provide excellent customer satisfaction to include answering basic questions in person, referring to other offices and scheduling appointments as needed. 
• Administrative Duties: 1. Serve as moderator or provide backup to moderator during virtual workshops. 2. Serve as backup reviewer for the distribution of appointments per advisors when the front desk schedules for advisors. 3. Maintain the BLB 115 conference room setup. 4. Update logs and tracking systems with pertinent information. 5. Attend trainings as required. - ()
• % - Inventory: 1. Ensure updates are made for annual advising documents and replenish supply on an annual basis for front desk usage. 2. Maintain upkeep of important advising-related documents for the front and recruiter (i.e. onepager, bifold, 4year guides, etc). 
• Information dissemination: 1. Send timely emails to departments alerting of newly declared students in their major (may also include lists of their intended majors). 2. Serve as backup for office mail runs as needed. 
• % - Student Affairs Assist Assistant Dean Undergraduate Programs: 1. With internship approvals and review in the Handshake system. 2. Oversee the process for copying necessary documents for new student orientations and parent orientations (to include the initial process of when copies need to be made and ensuring the upkeep of documents). 3. Keep accurate record of remaining bifolds after orientation season to include those that are used afterward. 4. Assist with orientation cleanup and record maintenance in Navigate. 
• Scanning: 1. Scan advising records, audits, and other pertinent advising-related materials for students into Perceptive Content in a timely manner. 2. Provide weekly record of scanning completed to Assistant Dean. 
• Knowledge of University and Ryan College of Business systems and policies: 1. Continual review of updates to EIS, u.achieve, scheduling systems, and all systems in use by the office. 2. Maintain current knowledge of academic policies. 
• Office Protocol: 1. Maintain professional appearance and conduct. 2. Uphold appropriate work habits and behaviors. 3. Maintain appropriate customer service. 4. Efficient and timely completion of tasks. 

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 20 pounds.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday - Friday 8 am - 5 pm with occasional nights and weekends.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.