Office Support Associate

Title: Office Support Associate

Employee Classification: Office Support Associate

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-College of Science

Department: UNT-COS - Student Services-124120

Job Location: Denton

Salary: 32,000.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The College of Science at the University of North Texas consists of the Departments of Biological Sciences, Chemistry, Mathematics and Physics and the interdisciplinary programs Teach North Texas, BioDiscovery Institute, Advanced Environmental Research Institute, and Interdisciplinary Program in Applied and Computational Science. The college offers Bachelor’s, Master’s, and PhD degrees in science and mathematics, currently serving more than 4,000 majors. Our faculty are world-class researchers in science and mathematics, and the college faculty and staff work together to provide excellent support to our students in their academic education and professional development.

The mission of the College of Science is to provide a supportive and collaborative environment for students, faculty, and staff, integrating a contemporary education in science with the pursuit of research at the forefront of the natural and mathematical sciences. The College of Science Advising Center is committed to improving student learning outcomes and student success as our student population adapts to a changing world.

Position Overview

The College of Science Advising Center at the University of North Texas is seeking to hire an Office Support Associate to join our team.

This position is responsible for managing the front desk operations for the College of Science Advising Center, including greeting visitors with a warm welcome, answering incoming calls and emails, maintaining a physical presence at the front desk, and responding to routine inquiries independently as well as routing more complex matters to the appropriate staff. The position supervises student assistants in the College of Science Advising Center, including hiring, training, payroll approvals, and day-to-day management. Additionally, this role supports the College of Science Advising Center and Office of Health Professions with maintaining physical and electronic files, scheduling appointments and meetings, updating spreadsheets and program rosters, assisting with data collection, providing project assistance, routine purchasing (e.g., office supply orders, food orders, promotional item orders, and printing orders) as well as event support, including room reservations, preparation of materials, ordering and picking up event food/beverages, setup and breakdown for events, and other routine logistics. The position also participates in recommending improvements as needed, and completes other duties, as assigned.

Minimum Qualifications

High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

* Advanced customer service skills; ability to provide a warm, welcoming environment to all visitors, de-escalate upset students and parents, and refer complex requests to the appropriate staff for guidance and/or assistance.
* Knowledge of Microsoft Office (specifically, Excel, Word, Outlook, Teams, and PowerPoint)
* General computer knowledge, such as operating a laptop/desktop computer, typing, sending emails, reading and signing forms in Adobe Acrobat, utilizing pivot tables and functions in Excel, and mail merge in Word and Outlook, and the ability to navigate the Internet and learn new systems to obtain student information and complete tasks associated with the role
* Knowledge of accounting/budgeting procedures
* Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others
* Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats
* Ability to conceptualize, plan, and organize multiple programs and assignments effectively
* Ability to work on complex and confidential tasks utilizing good judgment, tact, and resourcefulness
* Skill in developing and maintaining good working relationships; ability to communicate effectively with supervisor, colleagues, direct reports, and other stakeholders
* Knowledge of policies, practices, procedures and terminology of assigned function

Preferred Qualifications

Experience working in-person in a front-office position, preferably on a college campus or with college students.

Required License/Registration/Certifications

Job Duties

•  Respond to incoming calls, correspondence, and visitors to the College of Science Advising Center, including greeting and responding independently to routine inquiries as well as routing more complex matters to appropriate staff 
•  Supervise student workers in the College of Science Advising Center, including hiring, training, payroll approvals, and day-to-day management 
•  Support the College of Science Student Services offices (Advising & Health Professions) with routine purchasing (e.g. office supply orders, event food orders, promotional item orders, printing orders) 
•  Provide support for College of Science Student Services events (Advising & Health Professions), including room reservations, preparation of materials, setup and breakdown for meetings and events, and other routine logistics 
•  Assists with the collection of data for College of Science Student Services (Advising & Health Professions) as directed, participates in recommending improvements as need, and other appropriate duties as assigned 

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 20 pounds.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F, 8am-5pm, 100% in person

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.