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Office Services Lead

Ricoh

San Diego, CA

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JOB DETAILS
SALARY
$17.79–$25 Per Hour
SKILLS
Adobe Product Family, Best Practices, Coaching, Communication Skills, Continuous Improvement, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Employee Relations, High School Diploma, Interpersonal Skills, Leadership, Legal, Maintain Compliance, Mentoring, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Problem Solving Skills, Process Improvement, Quality Metrics, Regulatory Compliance, Resource Utilization, Sales Management, Service Delivery, Staff Training, Strategic Planning, Trend Analysis
LOCATION
San Diego, CA
POSTED
2 days ago

Job Title: Site Leader, Legal

Three Sentence Summary: Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism.

Roles and Responsibilities:

  • Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
  • Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
  • Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
  • Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
  • Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
  • Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
  • Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.

Qualifications (Must Have):

  • High school diploma or GED.
  • Minimum of 2 years' experience in the legal industry.
  • Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
  • Excellent organizational skills and the ability to lead and train employees effectively.

Qualifications (Nice to Have):

  • Experience in delivering classroom or informal training sessions.
  • Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
  • Familiarity with different types of law and legal departments.
  • Proficiency in operating advanced machinery for complex jobs.

If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About the Company

R

Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1955
WEBSITE
http://www.ricoh.com/