Office Service Associate Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Summary:

The Site Lead is responsible for overseeing daily mailroom and facilities operations to ensure productivity, efficiency, and quality standards are consistently met. This role serves as the primary on-site point of contact, coordinating team activities, managing resources, and maintaining communication between staff, clients, and leadership.

Key Responsibilities:

• Oversee and manage day-to-day Mailroom and facilities operations to ensure work is completed accurately, efficiently, and on schedule
• Supervise, train, and support team members; provide ongoing guidance and performance feedback
• Act as the primary point of contact for on-site client stakeholders and internal leadership
• Ensure compliance with company policies, procedures, and safety standards
• Coordinate staffing, workflows, and resources to meet operational needs and service level expectations
• Monitor daily productivity and quality; identify and address performance gaps or process improvements
• Proactively resolve operational issues, delays, or service disruptions
• Conduct regular floor walks, site inspections, and operational audits to ensure standards are maintained
• Maintain consistent communication with the Regional Manager and Facilities team regarding site performance and needs
• Support reporting, metrics tracking, and documentation as required
• Ensure proper use, care, and maintenance of all equipment and materials
• Promote a positive, professional, and customer-focused work environment
• Required to support sister (Mcgregor) site using personal or public transport with the above responsibilities.

Qualifications:

• High school diploma or equivalent required; Associate or Bachelor's degree in Business Administration, Facilities Management, or related field preferred
• 2–5+ years of experience in mailroom, facilities, operations, or site coordination roles
• Prior leadership or supervisory experience preferred, with demonstrated ability to lead, coach, and develop a team
• Strong understanding of mailroom operations, shipping/receiving processes, and general facilities support services
• Proven ability to manage daily operations, prioritize tasks, and meet deadlines in a fast-paced environment
• Excellent organizational, problem-solving, and decision-making skills
• Strong interpersonal and communication skills, with the ability to interact professionally with clients, team members, and leadership
• Experience coordinating with cross-functional teams and external stakeholders
• Knowledge of workplace safety standards and compliance requirements
• Ability to monitor performance metrics and implement process improvements
• Proficiency in Microsoft Office (Outlook, Excel, Word) and familiarity with tracking or ticketing systems
• Ability to conduct audits, inspections, and maintain accurate documentation
• Comfortable working independently and taking initiative with minimal supervision
• Strong attention to detail and commitment to quality and service excellence
• Ability to lift and move packages, stand/walk for extended periods, and perform physical tasks as needed