Office & Sales Operations Manager

OFFICE & OPERATIONS MANAGER

Location: Rochester, MI

Job Type: Full-Time, In-Office

Compensation: $55,000–$70,000 per year (based on experience) plus performance bonuses

ABOUT MI REMODELERS

MI Remodelers is seeking a motivated Office & Operations Manager to help drive company growth by improving systems, supporting daily operations, and strengthening business processes. This position plays a vital role in ensuring success across customer service, project coordination, office management while working closely with company leadership.

This position is ideal for someone who enjoys solving problems, improving processes, managing multiple priorities, and helping a team operate at a high level. You'll work directly with company leadership to streamline systems, improve customer experiences, support sales operations, and keep projects moving efficiently.

If you thrive in a fast-paced environment and enjoy wearing multiple hats, we'd love to meet you.

What You'll Do

Sales Operations & Systems Management

• Become proficient in JobTread and GoHighLevel (GHL) to support daily operations.
• Maintain accurate customer, lead, and project data within company CRM systems.
• Monitor workflows and identify opportunities to improve efficiency and customer experience.

Office Administration & Leadership Support

• Manage calendars and schedules.
• Maintain company records and documentation.
• Track office projects and follow up on action items.

Customer Experience

• Provide exceptional support to current and prospective customers.
• Handle incoming customer inquiries and resolve issues professionally.
• Assist customers throughout the remodeling process.
• Ensure timely communication between customers and internal departments.

Project & Permit Coordination

• Submit permit applications and communicate with local municipalities.
• Track permit status and maintain permit records.
• Coordinate with project managers to ensure projects remain on schedule.

Fleet & Office Management

• Track registrations, inspections, and service appointments.
• Manage office inventory and supply ordering.
• Maintain organized office systems and procedures.

Qualifications Required:

• 3+ years of experience in office management, operations, administration, sales support, or a related role in an in-home sales/remodeling company.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• High attention to detail and follow-through.
• Strong problem-solving abilities.

Preferred Qualifications

• Experience with JobTread and GoHighLevel (GHL).
• Strong technology aptitude and the ability to quickly learn new software and digital tools.
• Experience creating workflows, automations, reporting dashboards, and operational processes.
• Experience in the home remodeling, construction, home services, or project management industries.
• Ability to identify inefficiencies and recommend process improvements.
• Experience coordinating multiple projects, schedules, and priorities in a fast-paced environment.

What Success Looks Like

• Leadership calendars run smoothly.
• Customers receive outstanding service and communication.
• Permits are submitted accurately and on time.
• Sales and operational systems become more efficient.
• Office operations remain organized and proactive.
• Team members have the support they need to succeed.

Benefits

• Competitive compensation
• Paid holidays
• Paid time off
• Growth opportunities
• Professional development
• Supportive team environment
• Opportunity to help shape company systems and processes