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Office Representative - Clinical

The University of Vermont Health Network

VT

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JOB DETAILS
SALARY
$21.03–$31.25 Per Hour
SKILLS
Administrative Skills, Co-Payments, Communication Skills, Community Health, Customer Relations, Customer Support/Service, Demographics, Dental Insurance, Insurance, Medical Office, Medical Terminology, Multitasking, Office Equipment, Operations Management, Organizational Skills, Patient Assessment, Record Keeping, Retirement Plan, Telephone Skills, Vision Plan
LOCATION
VT
POSTED
4 days ago

Job Details

Job Ref:R0088338 Category:Administration Employment Type:Full-Time Health Care Partner:Porter Medical Center Location: 61 Court Dr, Brandon, VT 05733 Department:Porter - Primary Care - Brandon Job Type:Regular Primary Shift:Day Hours:8:30 AM - 5:00 PM Hours per Week: 40 Weekend Needs:None Pay Rate: $21.03 - $31.25 per hour

This is a bargaining union position.

At Porter Medical Center we are improving the health of our community, one patient at a time.

Overview:

We are seeking a friendly, organized, and customer-focused Front Office Representative to join our team. This role is the first point of contact for patients, providing excellent service both in person and over the phone while ensuring efficient office operations.

Education:

  • High School Diploma or equivalent

Key Responsibilities:

  • Greet and check in patients in a professional and welcoming manner
  • Answer incoming calls and manage patient inquiries
  • Schedule, update, and maintain appointments
  • Collect co-pays and verify/update patient demographic and insurance information
  • Support referral coordination, including scheduling and tracking
  • Maintain accurate records and ensure confidentiality
  • Assist with daily office operations, including opening/closing and end-of-day balancing

Qualifications:

  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Basic computer and office equipment proficiency
  • Knowledge of medical terminology (preferred)

Experience:

  • Prior experience in a medical office, front desk, or customer service role preferred

BENEFIT ELIGIBLE!

Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include:

  • Medical, Dental and Vision Insurance

  • 403(b) Retirement Plan

  • Tuition Advance Program

  • Combined Time Off (CTO) - paid holidays, vacation, sick and personal time

  • Employee Assistance Program (EAP)

  • Employee Discounts

  • Pet Insurance

About the Company

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The University of Vermont Health Network