Office of Inspector General (OIG) - Customer Service
Expert Technology Services
Phoenix, AZ
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JOB DETAILS
SKILLS
Administrative Skills, Case Management, Customer Relations, Customer Support/Service, Data Entry, Document Scanners, Documentation, Fax Machines, Legal, Mail Processing, Microsoft Office, Office Equipment, Word Processing, Writing Skills
LOCATION
Phoenix, AZ
POSTED
4 days ago
Job Summary (List Format):
- Provide front-line customer service for the Arizona Department of Economic Security (AZDES), Office of Inspector General (OIG). - Answer and screen main phone lines; greet and direct callers and walk-in visitors. - Register parties for hearings, recording necessary information such as names, phone numbers, and time of contact. - Elevate complex case inquiries to Docket Officer paralegals, Supervisors, or Administrative Law Judges as needed. - Communicate verbally and in writing with attorneys, legal staff, the public, and state agency personnel regarding case and hearing status. - Research and respond to questions using multiple databases and the case management system. - Perform data entry to document information and interactions with customers and coworkers. - Carry out basic secretarial duties such as processing mail/faxes, word processing, copying, and handling digital records. - Maintain confidentiality and adhere to ethical guidelines in all interactions and documentation. - Utilize Microsoft Office programs and operate general office equipment (e.g., PC, scanner, fax). - Deliver accurate, detailed, and repetitive work with a high degree of professionalism. - Handle diverse and potentially upset customers with tact, diplomacy, and professionalism. - Required to work onsite, Monday-Friday, 8:00 AM 5:00 PM at the specified Phoenix, AZ location. - Must be local to Phoenix, AZ, and able to start within two weeks of offer. - Background check and drug screening required prior to employment.