Urban Missionaries of Our Lady of Hope – Worcester, MA
The Office Manager at Urban Missionaries of Our Lady of Hope plays a central role in keeping the organization’s daily operations running smoothly so that staff and volunteers can focus on serving the community. This position blends administrative coordination, hospitality, and mission‐driven support.
Administrative & Operational Coordination
· Supervise Office Staff
· Maintain the daily functioning of the office, including phones, email communication, mail handling, and scheduling.
· Organize and maintain digital and physical filing systems, ensuring records are accurate, accessible, and secure.
· Oversee office supplies, equipment, and vendor relationships to keep the workspace efficient and well‐stocked.
· Collaborate and support the accounting process, stay within close alignment of the accounting procedures aligned with accounting firm.
· Collaborate and support the processing of donations, receipts, and acknowledgments in coordination with leadership or finance staff.
· Collaborate and support tracking expenses, invoices and statements.
· Support leadership with preparing reports, correspondence, and documentation needed for programs or compliance.
Volunteer & Community Support
· Serve as a welcoming first point of contact for visitors, clients, donors, and volunteers.
· Assist with volunteer scheduling, onboarding, and communication.
· Provide logistical support for community programs, outreach efforts, and special events.
Communication & Public Interaction
· Respond to inquiries from community members, partner organizations, and supporters with professionalism and compassion.
· Help maintain internal communication channels so staff and volunteers stay informed and aligned.
· Support external communication efforts such as newsletters, announcements, or social media updates
Program & Mission Support
· Assist with data entry and tracking for programs such as donation intake, client services, or outreach initiatives.
· Help coordinate the flow of information between program staff, leadership, and volunteers.
· Ensure that administrative processes reflect the organization’s mission of service, dignity, and hospitality.